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HP Race to Results Service Management Simulation


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Shift into high gear with HP's exciting new simulation!

The HP Race to Results Service Management Simulation is available as part of our ITIL® Foundation for IT Service Management (or HF421S based on ITIL® V3), or you can experience it as a stand-alone one day event (U8623X or HF412X or HF415X for ITIL Version 3). This simulation has been updated to a new version to reflect the ITIL V3 concepts.

» Print a copy of our brochure describing the simulation
» Watch a short 5 minute video on the simulation

Who says learning about IT Service Management (ITSM) can't be fun? Imagine learning the keys to IT Service Management and having a blast doing it!

That's just what you will experience with HP's Race to Results Service Management Simulation. It's a modular interactive simulation that teaches IT professionals the basics of IT service management based on IT Infrastructure Library (ITIL) processes. It's fast-moving, competitive and fun. and nothing like any IT learning experience you've ever had before.

Although the benefits of ITSM have been proven, it is always a challenge to convince those who are unfamiliar with it. IT management and staff who are exposed to the theory alone always ask "Why, What, and How?"

The High Performance ITSM simulation was designed to address these questions. This fun and engaging business simulation is the perfect tool to increase involvement, commitment, and enthusiasm-some of the critical ingredients to a successful ITSM initiative-from all levels of key stakeholders in your organization, from management to IT staff.


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Get ready to experience high performance ITSM
The High Performance ITSM simulation is the latest ingredient in HP education services ITSM curriculum. This one-day simulation gives participants a practical overview of ITSM and all its key components, and allows them to experience firsthand how their application of ITIL processes will dramatically improve IT and business performance.

If you like the excitement of competition and the thrill of open-wheel racing, you’ll love the High Performance ITSM simulation. Here’s how it works: The simulation is based on an IT infrastructure that supports an actual business — a high-performance international racing team. Each participant plays a role on a virtual team that competes in five races over the course of the simulation. Each team needs to improve its performance in order to compete for and win the racing championship, and ITSM is the key to achieving it.

As participants learn about ITIL tools and processes, they provide performance-enhancing applications and processes for their team. Participants diagnose issues and faults within their simulated IT environment, set priorities, and employ ITIL processes to solve the problems. As a result, their race performance improves. Each team’s racing success depends on how well ITIL processes are employed to enhance performance, so there’s a direct relationship between learning and the team’s race results.

Get Started on your ITSM Transformation now
HP is a leader in ITSM and ITSM training. Just as we have helped some of the world’s leading enterprises, HP Services can help guide you through every step of your ITSM transformation.

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