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HP ITIL® Frequently Asked Questions

  ITIL v3 Foundation ITIL v3 Intermediate*
Which courses would I take for this certification? If you are just starting, take HF421S ITIL® V3 Foundation for IT Service Management (with SM Simulation) (3 days) or HF422S ITIL® V3 Foundation for IT Service Management (with Case Study).

Each course is 3 days. HF421S is face-to-face instructor-led, while HF422S is instructor-led live via the Web in an HP Virtual Classroom.
Capability (5 days each)
HF427S ITIL V3 Service Offerings and Agreements (SO&A)

HF428S ITIL® V3 Operational Support and Analysis (OS&A)

HF429S Release, Control and Validation (RC&V)

HF430S Planning, Protection and Optimization (PP&O)

Life Cycle (4 days each)
HF437S Service Strategy

HF438S Service Design

HF439S Service Transition

HF440S Service Operation

HF441S Continual Service Improvement

HF442S Managing Across the Life Cycle (MALC) (5 days)
How many course hours are specified in the official ITIL v3 Qualification scheme? 16.25 hours (including exam prep time) Capability: 30 hours
Life Cycle: 21 hours
Managing Across the Life Cycle: 30 hours
How many hours of personal study are recommended in the official qualification scheme? None Capability: 12 hours
Life Cycle: 21 hours
Managing Across the Life Cycle: 28 hours
What are the mandatory prerequisites for this course and exam? There is no prerequisite for ITIL v3 Foundation. ITIL v3 Foundation Certification
Can I skip the training if I have enough experience? Accredited training for ITIL V3 Foundation is optional. For all other ITIL exams, accredited training from an accredited training provider is required in order to sit the exam.
How many v3 ITIL Expert credits do I receive for this certification?

Foundation: 2 credits

  • Capability: 4 credits each
  • Life Cycle: 3 credits each
  • Managing Across the Life Cycle: 5 credits
What is format of this exam, and what is required for certification?

To achieve this certification, you must (a) attend an accredited training course (see above) and (b) pass the exam:

  • 40-question multiple choice
  • 60 minutes to complete
  • passing score is 65% or greater (26 or more correct answers)
To achieve an Intermediate certification in either the Capability stream or the Life Cycle stream, you must (a) attend an accredited training course and (c) pass the exam:
  • eight multiple-choice, scenario-based, gradient-scored questions
  • 90 minutes to complete
  • passing score = 70% (28 or more points) and a minimum of four completely correct answers
Is the exam open-book? No. All ITIL exams are closed-book and supervised.
Which Exam Institute delivers this exam for HP Education? HP's primary exam partner is CSME and from time to time may engage other exam institutes as needed.

*Each v3 Intermediate course has a corresponding exam, certification, and ITIL Expert credits. Click here for details on how ITIL Expert credits are accumulated to achieve ITIL Expert certification.

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