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| ITIL v2 Certification / Exam Summary |
| This table presents basic facts about ITIL courses, exams, and certifications. For answers to more complex questions, please start at our main ITIL FAQ page. |
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ITIL v2 Foundation |
ITIL v2 Practitioner* |
ITIL v2 Service Manager |
| Which courses would I take
for this certification? |
H1846S ITIL
Foundation for Service Management (3 days) |
UA575S ITIL
Practitioner Support and Restore (IPSR) (Service Desk, Incident
Mgmt, Problem Mgmt; 5 days)
UA576S ITIL
Practitioner Release and Control (IPRC) (Change Mgmt, Release Mgmt,
Configuration Mgmt; 5 days)
HE632S ITIL
Practitioner Agree and Define (IPAD) (Service Level Mgmt, Financial
Mgmt for IT Services; 5 days)
HF536S ITIL
Practitioner Plan and Improve (IPPI) (Availability Mgmt, Capacity
Mgmt, IT Service Continuity Mgmt; 5 days) |
U8687S
Managers Course in IT Service Management: Service Support (5 days)
U8688S Managers
Course in IT Service Management: Service Delivery (5 days)
HH026S ITIL Managers Exam: Tips and Techniques for Planning, Studying for, and Taking the Exam (optional but highly recommended; 2 days)
(Why two different exam prep courses?)
H8990S ITIL Managers Exam Prep: Case Study Analysis
(optional but highly
recommended; 2 days)
U3269S
Managers Certificate: Service Support Exam (3 hours)
U3270S
Managers Certificate: Service Delivery Exam (3 hours) |
| What are the mandatory prerequisites for these courses and exams? |
None |
ITIL v2 Foundation Certification |
ITIL v2 Foundation Certification |
| Can I skip the training if I have enough experience? |
Unless otherwise specified as "optional", the above courses are required, as specified by APMG, in order to be able to take the exam. |
| What is the "bridging" course to advance from this certification to the corresponding ITIL v3 certification? |
Take HE785S ITIL v3 Foundation Bridge; success on the exam yields 0.5 ITIL Expert credits and ITIL v3 Foundation certification |
HP exclusively provides Practitioner Bridge courses to cover the differences between ITIL v2 Practitioner courses and their corresponding ITIL v3 Capability courses.
Read more here... |
Take HF436S ITIL v3 Managers Bridge; success on this exam yields 5 ITIL Expert credits which, when combined with the 17 credits from your ITIL v2 (or v1) Service Manager certification, makes you an ITIL Expert! |
| How many v3 ITIL Expert credits do I receive for this certification? |
1.5 ITIL Expert credits |
3.5 ITIL Expert credits per Practitioner course noted above; note also that earlier (and now retired) "single" Practitioner courses are worth 2 ITIL Expert credits each - go here for more details |
The ITIL v2 (and v1) Service Manager certification is worth 17 ITIL Expert credits. Note that holders of this certification need only take HF436S ITIL v3 Managers Bridge and pass the corresponding exam to achieve ITIL Expert certification |
| What is format of this exam, and what is required for certification? |
To achieve this certification, you must (a) attend an accredited training course (see above) and (b) pass the exam:
- 40-question multiple choice
- 60 minutes to complete
- passing score is 65% or greater (26 or more correct answers)
|
To achieve this certification, you must (a) attend an accredited training course, (b) successfully complete three in-course assignments, and (c) pass the exam:
- 40-question multiple choice
- 120 minutes to complete
- passing score is 65% or greater (26 or more correct answers)
|
To achieve this certification, you must (a) attend accredited training courses for both Service Support and Service Delivery (see above) and (b) pass both parts of the exam.
This certification is based on two 3-hour exams, one on Service Support (U3269S) and one on Service Delivery (U3270S). Each exam consists of five essay questions and requires knowledge and analysis of a case study.
Read more here about the exam, case study, study and preparation, and your overall journey toward ITIL Service Manager certification. |
| Is the exam open-book? |
No. All ITIL exams are closed-book and supervised. |
| Which Exam Institute delivers this exam for HP Education? |
For ITIL Foundation open enrollment sessions (v2 and v3), our exam partner is Loyalist Certification Services (EXIN's exam). For ITIL Foundation dedicated onsite sessions, our partner is CSME (ISEB's exam). |
For ITIL Foundation open enrollment sessions (v2 and v3), our exam partner is Loyalist Certification Services (EXIN's exam). For ITIL Foundation dedicated onsite sessions, our partner is CSME (ISEB's exam). |
Loyalist Certification Services (EXIN's exam) is our partner for all ITIL Service Manager sessions. |
| What languages is the exam available in? |
In the US and Canada, HP Education delivers the exam in English. (Additional information about exam language versions can be found at the official ITIL exam site http://www.apmgroup.co.uk/ITIL/ExamLanguageOptions.asp.) |
| Am I allotted extra time if the exam is not in my native language? |
Yes. Click here for more details. |
| How many times can I retake the exam? |
There is no limit. However, bear in mind that course content may change, and that you may also need to pay for second and subsequent exam attempts. There are numerous options for retaking exams - please click here for details on how to schedule a retake. |
*There are four ITIL Practitioner certifications:
- ITIL Practitioner
Support and Restore (IPSR)
- ITIL Practitioner
Release and Control (IPRC)
- ITIL Practitioner
Agree and Define (IPAD)
- ITIL Practitioner
Plan and Improve (IPPI)
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| ITIL v3 Certification / Exam Summary |
| This table presents basic facts about ITIL courses, exams, and certifications. For answers to more complex questions, please start at our main ITIL FAQ page. |
| |
ITIL v3 Foundation |
ITIL v3 Intermediate* |
ITIL Managers Bridge |
| Which courses would I take for this certification? |
If you already are ITIL v2 Foundation certified, take HE785S ITIL v3 Foundation Bridge (1 day)
If you are just starting, take HF421S ITIL v3 Foundation (3 days)
Success on either of the above exams will make you ITIL v3 Foundation certified. |
Capability (5 days each)
HF427S
Service Offerings and Agreements (SO&A)
HF428S
Operational Support and Analysis (OS&A)
HF429S
Release, Control and Validation (RC&V)
HF430S
Planning, Protection and Optimization (PP&O)
Life Cycle (4 days each)
HF437S
Service Strategy
HF438S Service
Design
HF439S Service
Transition
HF440S Service
Operation
HF441S
Continual Service Improvement
Other
HF442S
Managing Across the Life Cycle (MALC) (5 days) |
HF436S ITIL v3
Managers Bridge (4 days) |
| How many course hours are specified in the official ITIL v3 Qualification scheme? |
16.25 hours (including exam prep time) |
Capability: 30 hours
Life Cycle: 21 hours
Managing Across the Life Cycle: 30 hours |
28 hours |
| How many hours of personal study are recommended in the official qualification scheme? |
None |
Capability: 12 hours
Life Cycle: 21 hours
Managing Across the Life Cycle: 28 hours |
Candidates are expected to be familiar with the content of the Service Lifecycle Core publications |
| What are the mandatory prerequisites for these courses and exams? |
For ITIL v3 Foundation Bridge, you must already hold ITIL v2 Foundation certification. There is no prerequisite for ITIL v3 Foundation. |
ITIL v3 Foundation Certification |
ITIL v1 or v2 Service Manager Certification, or, 12 or more ITIL Expert credits from ITIL v2 Practitioner courses (see a summary of Practitioner courses and credits here) |
| Can I skip the training if I have enough experience? |
The above courses are required, as specified by APMG, in order to be able to take the exam. |
| What is the "bridging" course to advance from the corresponding ITIL v2 certification to this one? |
Take HE785S ITIL v3 Foundation Bridge; success on the exam yields 0.5 ITIL Expert credits and ITIL v3 Foundation certification |
HP exclusively provides Practitioner Bridge courses to cover the differences between ITIL v2 Practitioner courses and their corresponding ITIL v3 Capability courses.
Read more here... |
Take HF436S ITIL v3 Managers Bridge; success on this exam yields 5 ITIL Expert credits which, when combined with the 17 credits from your ITIL v2 (or v1) Service Manager certification, makes you an ITIL Expert! |
| How many v3 ITIL Expert credits do I receive for this certification? |
- Foundation Bridge: 0.5 credits
- Foundation: 2 credits
|
- Capability: 4 credits each
- Life Cycle: 3 credits each
- Managing Across the Life Cycle: 5 credits
|
5 credits |
| What is format of this exam, and what is required for certification? |
Foundation Bridge
To achieve this certification, you must (a) attend an accredited training course (see above) and (b) pass the exam:
- 20-question multiple choice
- 30 minutes to complete
- passing score is 65% or greater (13 or more correct answers)
Foundation
To achieve this certification, you must (a) attend an accredited training course (see above) and (b) pass the exam:
- 40-question multiple choice
- 60 minutes to complete
- passing score is 65% or greater (26 or more correct answers)
|
To achieve an Intermediate certification in either the Capability stream or the Life Cycle stream, you must (a) attend an accredited training course and (c) pass the exam:
- eight multiple-choice, scenario-based, gradient-scored questions
- 90 minutes to complete
- passing score = 70% (28 or more points) and a minimum of four completely correct answers
|
To achieve this certification, you must (a) attend an accredited training courses and (b) pass the exam:
- 20 scenario-based, complex multiple-choice questions
- 90 minutes to complete
- passing score = 80% (16 or more correct answers)
|
| Is the exam open-book? |
No. All ITIL exams are closed-book and supervised. |
| Which Exam Institute delivers this exam for HP Education? |
For ITIL Foundation open enrollment sessions (v2 and v3), our exam partner is Loyalist Certification Services (EXIN's exam). For ITIL Foundation dedicated onsite sessions, our partner is CSME (ISEB's exam).
Our Foundation Bridge exam partner is CSME (ISEB's exam). |
For Intermediate open enrollment sessions, our exam partner is Loyalist Certification Services (EXIN's exams). For ITIL Intermediate dedicated onsite sessions, our partner is CSME (ISEB's exam). |
CSME (ISEB's exam) is our partner for all Managers Bridge sessions. |
*Each v3 Intermediate course has a corresponding exam, certification, and ITIL Expert credits. Click here for details on how ITIL Expert credits are accumulated to achieve ITIL Expert certification.
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