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V2 Course List, Status, and number of ITIL Expert Credits |
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| Note: Holders of V1 Managers or V2 Managers certification receive 17 credits toward V3 ITIL Expert. Individual ITIL V2 Manager courses do not themselves yield such credits. |
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V3 Course List, Status, and number of ITIL Expert Credits |
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"I am V2 Manager certified" |
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Your V2 Manager certification is worth 17 ITIL Expert credits and qualifies you to take the Managers Bridge course HF436S. When you succeed on the Managers Bridge exam, you will receive 5 additional ITIL Expert credits for a total of 22, qualifying you for ITIL Expert status. |
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"I hold one or more V2 Practitioner certificates and can take a mix of V2 and V3 courses" |
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Take the V2 (Practitioner) and V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 12 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V2 Practitioner Clusters (each 5 days, 3.5 credits)
UA575S ITIL Practitioner Support and Restore (IPSR) [view schedule]
UA576S ITIL Practitioner Release and Control (IPRC) [view schedule]
HE632S ITIL Practitioner Agree and Define (IPAD) [view schedule]
HE536S ITIL Practitioner Plan and Improve (IPPI) [view schedule]
V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis [view schedule]
HF429S Release, Control, and Validation [view schedule]
HF430S Planning, Protection, and Optimization - in development
HF427S Service Offerings and Agreements - in development
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy - in development
HF438S ITIL V3 Service Design - in development
HF439S ITIL V3 Service Transition [view schedule]
HF440S ITIL V3 Service Operation [view schedule]
HF441S ITIL V3 Continual Service Improvement - in development
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Optionally, if or when you have at least 12 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits)[view schedule]
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits) - in development
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"I hold one or more V2 Practitioner certificates and will take only V3 courses" |
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Take V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 12 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis ) [view schedule]
HF429S Release, Control, and Validation)[view schedule]
HF430S Planning, Protection, and Optimization - in development
HF427S Service Offerings and Agreements - in development
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy - in development
HF438S ITIL V3 Service Design - in development
HF439S ITIL V3 Service Transition [view schedule]
HF440S ITIL V3 Service Operation [view schedule]
HF441S ITIL V3 Continual Service Improvement - in development
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Optionally, if or when you have at least 12 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits) [view schedule]
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits) - in development
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"I hold just the V2 Foundation certificate and can take a mix of V2 and V3 courses" |
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Start with the ITIL V3 Foundation Bridge course: |
HE785S ITIL V3 Foundation Bridging Course [view schedule] > |
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Take the V2 (Practitioner) and V3 (Capability, Life Cycle) courses most appropriate for meeting your organization’s project and certification goals.
To achieve 22 points for ITIL Expert status, you must have either (a) at least 17 credits from the V2 Practitioner, V3 Capability, and V3 Life Cycle courses, or (b) at least 12 V2 Practitioner credits plus the V2 Managers Bridge.
In either case, you must also take “Managing Across the Life Cycle” (shown below).
| V2 Practitioner Clusters (each 5 days, 3.5 credits)
UA575S ITIL Practitioner Support and Restore (IPSR) [view schedule]
UA576S ITIL Practitioner Release and Control (IPRC) [view schedule]
HE632S ITIL Practitioner Agree and Define (IPAD) [view schedule]
HE536S ITIL Practitioner Plan and Improve (IPPI) [view schedule]
V3 Capability Courses (each 5 days, 4 credits)
HF428S Operational Support and Analysis [view schedule]
HF429S Release, Control, and Validation [view schedule]
HF430S Planning, Protection, and Optimization - in development
HF427S Service Offerings and Agreements - in development
V3 Life Cycle Courses (each 4 days, 3 credits)
HF437S ITIL V3 Service Strategy - in development
HF438S ITIL V3 Service Design - in development
HF439S ITIL V3 Service Transition [view schedule]
HF440S ITIL V3 Service Operation [view schedule]
HF441S ITIL V3 Continual Service Improvement - in development
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Optionally, if or when you have at least 12 V2 Practitioner credits, you may take this: |
HF436 ITIL V3 Managers Bridge (4 days, 5 credits) [view schedule]
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Finally, 5 of the minimum 22 credits for ITIL Expert status must be from this course: |
Managing Across the Life Cycle (5 days, 5 credits) - in development
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"I hold just the V2 Foundation certificate and will take only V3 courses" |
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"I currently hold no ITIL certification" |
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