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Content starts here HP's ITIL Manager exam prep courses, delivered by our highly experienced and passionate ITIL Manager instructors, are designed to help you start off on the right track so that you can plan and use your study time as effectively as possible.

Here is a typical timeline for a candidate's journey through the ITIL Manager courses and exam prep courses:

When (approximately) What
Beginning Your first ITIL Manager course (candidates usually start with U8687S Managers Course in IT Service Management - Service Support, but some start with U8688S Managers Courses in IT Service Management - Service Delivery)
Week 2 or 3 HH026S ITIL Managers Exam: Tips and Techniques for Planning, Studying for, and Taking the Exam
Week 4 Your second ITIL Manager course
Week 2 or 3 H8990S ITIL Managers Exam Prep: Case Study Analysis
Week 4 Exams: U3269S Managers Certificate in Service Management: Service Support and U3270S Managers Certificate in Service Management: Service Delivery

Why two different exam prep courses?

HP's exam prep course H8990S ITIL Managers Exam Prep has been available for a number of years, with a focus on helping ITIL Manager candidates analyze the case study on which much of the exam is based.  By necessity, H8990S is delivered approximately two weeks prior to the exam, as the case study on which is based is made available by the exam provider at that time and not before.

Effective study and preparation for the exam, though, must begin immediately after taking the first of the two Service Manager courses (U8687S Managers Course in IT Service Management - Service Support and U8688S Managers Courses in IT Service Management - Service Delivery) - beginning rigorous study and preparation only two weeks prior to the exam is rarely sufficient and limits one's confidence and preparedness for the exam.

Candidates wanting to start their study and preparation efforts early and on the right track should take the course HH026S ITIL Managers Exam: Tips and Techniques for Planning, Studying for, and Taking the Exam.  This course focuses not on the case study but on how to use one's time most effectively in studying the ITIL books with an eye toward the nature and structure of the exam, how points are scored, and best practices in managing one's study time.  You will exit this course with a solid study plan that you and other candidates will develop during the course with guidance from your instructor.


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