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A robust training curriculum for the HP Software Telecom management solutions is now available from HP Education Services. Courses are available now, with new US based schedules and other selected HP training centers worldwide. |
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HP Education is pleased to introduce the HP Openview TeMIP and SQM curriculum, which offers customers, partners, and HP employees high quality, timely, and locally available training in North America. Many of the most popular courses will be available in Chicago and California, or you can contact us to schedule dedicated training at your site or ours. |
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New courses
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This 5-day course provides students with the skills needed to effectively use, configure, and customize the Request Management application. This course covers how to use Service Manager 7.x software to effectively manage the Request Management application, customize and configure the Service Manager 7.x software using advanced administrative tools, and apply ITIL-based Request Management processes to Service Manager 7.x. This course is 50 percent lecture and 50 percent hands-on lab. |
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This 4 hour seminar will provide the attendee with a introduction to NNM I version 8 which provides quick out of the box, scalable, low cost of ownership and intelligent automation of network management. This seminar focuses on installation and initial setup of this product and does not include detailed administration or configuration. |
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This course teaches end-users the benefits and functionality of ServiceCenter. Topics include Navigation, ServiceDesk, Incident Management, Problem Management, Configuration Management, Change Management, and Request Management. |
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This 5-day course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on how to tailor Service Manager utilities and implementation tools for their environment. This course is 50 percent lecture and 50 percent hands-on lab. |
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This course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on implementing and configuring Service Manager to match the processes, policies, and procedures in the student's environment. This 5-day course is 50 percent lecture and 50 percent hands-on lab. |
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This 4 day instructor-led training course provides students with the skills needed to effectively install, configure, troubleshoot and tailor HP Enterprise Discovery 2.x software. Students will gain in-depth knowledge of how Enterprise Discovery identifies infrastructure assets, provides inventory data from network core devices, including application data from servers and workstations. Additional topics include data analysis, application software recognition teaching and use of the network map. |
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This course provides the tools for you to move from Network Management Administrator to Network Management Architect. You'll learn how to design a distributed solution and implement it effectively. This course covers complete training on Extended Topology and Problem Diagnosis. The Extended Topology deployment section includes labs using an SNMP simulation package (MIMIC), which allows the product to be run in a live environment to simulate common problems that can occur during deployment and how to troubleshoot them. This 5 full-day course is 40 percent lecture and 60 percent hands-on. |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 5.x Software product. This administrator level course focuses on implementing, and configuring AssetCenter to match the processes, policies, and procedures of the student's environment. This 5-day course is 50 percent lecture and 50 percent hands-on labs. |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 5.x Software product. This administrator level course helps students understand modules on 1) AssetCenter Software Asset Management, 2) AssetCenter Work Orders and Procurement, and 3) AssetCenter Finance and Contracts. This 3-day course is 50 percent lecture and 50 percent hands-on labs. |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 5.x Software product. This administrator level course helps students to use actions, create wizards and workflows and tailoring custom fields and screens using advanced scripting and APIs. This 5-day course is 50 percent lecture and 50 percent hands-on labs. |
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Learn how HP Network Node Manager (NNM) Software can be used to maximize your network’s availability and performance. In this course you will explore the operational and administrative aspects of NNM on UNIX® and Windows systems. You will learn how to effectively utilize NNM in the successful management of small, medium, or large networked enterprises. This 5-day course is 50 percent lecture and 50 percent hands-on labs. |
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This 4-day, administrator level course covers changes between Service Desk 4.5 and 5.x. Topics covered include the new OpenView Console user interface, architecture, capabilities, terms, scheduler, new objects, installer program, licensing, OVPI reporting,
the expanded Service Level Manager module with Hierarchy Filters, Service Definitions and Service Modeling. This course is 50% lecture and 50% hands-on labs. |
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This course provides a generic base for end-user HP Service Desk 5.x Software product training. Modules from this base set may be arranged into sessions that target IT staff members by role. Base modules may be customized for the processes, workflow, procedures, and specific Service Desk implementation at a given customer site. The modules for this course are arranged so that all end-users attend the beginning of the class, then specific end-user types attend one or more additional modules based on their roles and responsibilities, up to four days. This course is 50% lecture and 50% lab.
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This course expands Service Desk administrator skills attained in the prerequisite course, HP ServiceDesk 5.x Software: Administration (UC328S). It focuses on installing, implementing, configuring, and integrating Service Desk. Extensive Service Level Management features comprise a major portion of this 4-day course. Other topics include email integration, the Service Desk Agent, the Object Loader, Data Exchange, Archiving data, and SD/SLM reporting with OVPI. This courses is 50% lecture and 50% hands-on. |
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This advanced course focuses on the management and
reduction of events detected by Network Node
Manager (Unix or Windows) and Operations for Unix.
It describes strategies for distributing SNMP traps
between NNM and Operations management systems,
and for capturing syslog events. Techniques for
reducing the events seen by NNM and Operations
users are studied. Labs provide hands-on practice
correlating events, using ECS Composer with both
NNM and Operations. This course is for those with
experience using NNM or Operations as event
capture and configuration tools. |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 4.x Software product. This administrator level course focuses on implementing, and configuring AssetCenter to match the processes, policies, and procedures of the student's environment. This 5-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE380S; it was formerly AC100.) |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 4.x Software product. This administrator level course helps students understand AssetCenter portfolio management, financial management, procurement management, and contract management modules. This 2-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE381S; it was formerly AC200.) |
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This course provides students with the skills needed to effectively use and manage the HP AssetCenter 4.x Software product. This administrator level course helps students to use actions, create wizards and workflows and tailoring custom fields and screens using advanced scripting and APIs. This 3-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE382S; it was formerly AC300.) |
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This course provides students with the skills needed to effectively use and manage the HP Connect-It 3.x Software product. This administrator level course helps students understand and be able to use Connect-It as an integration tool to assist in sharing data between two or more systems. This 3-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE404S; it was formerly CI100.) |
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This course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.x Software product. This administrator level course focuses on implementing, and configuring ServiceCenter to match the processes, policies, and procedures of the student's environment. This 5-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE421S; it was formerly SC100.) |
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This course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.x Software product. This administrator level course focuses on how to tailor ServiceCenter utilities and implementation tools to their environment. This 5-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE422S; it was formerly SC240.) |
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This course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.x Software product. This administrator level course focuses on understanding the Change Management application. This 5-day course is 50 percent lecture and 50 percent hands-on. |
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This course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.x Software product. This administrator level course focuses on understanding the Request Management application. This 5-day course is 50 percent lecture and 50 percent hands-on. |
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This 3-day course is intended to make students self-sufficient in handling the day-to-day tasks involved in installing, administering, configuring and using HP OpenView Route Analytics Management System.
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This training course is a combination of UC320S – Using HP OpenView Select Identity 3.0 to Build Identity Provisioning Solutions and UC321S – Building Identity Management Solutions with Select Access 6.0. Working from challenging case study examples, participants will get extensive hands on experience using Select Identity to build identity provisioning solutions and using Select Access to build a complementary access management solution.
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Using HP Select Identity 4.0 Software to Build a Business Services Identity Management Provisioning Solution. This course is designed to provide the skills and knowledge necessary to use HP Select Identity Software to design and configure a Business Services Identity Management (BSIM) provisioning solution. Through case scenarios that resemble real-life scenarios, participants will get extensive hands-on experience in using basic and advanced features of Select Identity.
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This 2-day course presents an end-user view of the functionality of HP Operations Software for Windows®, version 7.5. It covers the interaction with both the native console and the web console, and teaches students how to work with the messages that are typically seen. This lecture and lab course provides extensive hands-on experience with both user interfaces.
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This 3-day course is a primer for configuring and implementing a deployment strategy for an Operating System image. It covers implementation and operational concepts, the architecture of the HP onfiguration Management (CM) Software OS Manager environment, as well as how to prepare, publish and deploy OS images. Students learn basic and intermediate administration techniques. An in-depth analysis of the features and tools provides adminstrators with all the skills to effectively manage CM Operating System images in their environment.
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This 2-day course covers the architecture, installation, configuration, and operations of the HP Configuration Management (CM) Software Patch Manager. From the lab exercises, students learn how to install and configure the infrastructure; acquire and publish patches; view reports for the patches by acquisition, compliance, and research; entitle and manage the patches on HP CM Software Patch Manager Clients; automate the update of the patch agent; and export, import and delete Patch bulletins using the CM Database Utility.
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This 5-day course is for Computer System Administrators, and others, who already have some experience with the HP Operations Software for Windows product. Students will build on their existing knowledge of HP Operations Software for Windows and learn how to effectively utilize advanced HP Operations Software for Windows features. Students will also learn to configure HP Operations Software for Windows for interoperability and integration with other HP Software products, including NNM, Internet Services, Service Desk and MS Cluster. This course is 50% lecture and 50% hands-on labs.
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Printable version
