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If you're curious about IT Service Management but aren't sure how to get started, we recommend you begin with our ITIL® foundations for IT Service Management.

If you're already familiar with the concepts of IT Service Management, read on for details regarding our robust course offering. HP's ITSM education - a total solution.

"HP education services provides real world IT Service Management training to ensure that your IT organization has the right skills and expertise needed to enhance efficiency, increase ROI and lay the foundation for an agile, evolving and business-centric world class IT infrastructure".

Let HP Education develop the knowledge and skills of your people, helping them to embrace and effectively utilize the processes and technologies of your specific ITSM project.
  • Our robust, ITIL-based ITSM education solution provides training for
    • management
    • project teams
    • IT staff

HP education services provides real world IT Service Management training to ensure that your IT organization has the right skills and expertise needed to enhance efficiency, increase ROI and lay the foundation for an agile, evolving and business centric world class IT infrastructure.

HP's ITSM education - a total solution
HP education services provides you with the ability to harness and develop the knowledge and skills of your people and helps them to embrace and effectively utilize the processes and technologies of your specific ITSM project.

  • Our robust, ITIL-based ITSM education solution provides training for
    • management
    • project teams
    • IT staff
  • Courses are available at many of our US or Canada locations, online or at locations convenient to you. Depending on your needs, we can also deliver customized courses in multiple languages.
  • Our unique business simulation, available in ITIL foundations course H1846S, is a highly interactive and effective way to learn about ITSM and its benefits. This dynamic simulation is also offered stand-alone for IT teams wanting to learn about ITSM or to gain support from key stakeholders.
  • Instructors are all ITIL certified and have real-world ITSM experience with at least 5 years of industry practice.
  • Comprehensive education consulting services that help you define the required competencies and provide you with an education solution customized to your requirements.
  • Seamless integration into HP's complete ITSM services ranging from consulting, support, deployment and outsourcing. All this from a single vendor with deep ITSM experience and thought leadership.

If you want to understand how your IT organization will benefit from IT service management or if you wish to take one of our advanced ITIL courses, contact your local HP education center today at 1-800-HPCLASS (1-800-472-5277)

Any successful ITSM initiative requires support from management and staff. Our industry-unique training helps you gain the necessary support from these key stakeholders by providing penetrating insight into the challenges of your current IT environment and the benefits of implementing ITSM.

In addition, you get more peace of mind through our comprehensive ITSM services that easily integrate education, consulting, outsourcing and OpenView technology services.

  What customers say about our ITSM courses  

"My customer wanted IT service management. I needed to know more. This course gives it all." Anne Einarsud, Norway

"After the simulation you know why IT service management should be implemented." Giovanni Fantasia, Italy

"You heard people talk about it, you read something about it, you know it's something special. But in this course and by the simulations you see all the parts come together." Michael Bertagne, Great Britian

"An IT organization is the heart of every business. Therefore it should be healthy and reliable. IT service management gives you the tools to realize this." Jay Martin, USA

   
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