ITIL Practitioner – capacity management

Special note

Please ensure we have a copy of your ITIL Foundation certificate available, as HP will be requesting a copy prior to your class.

This course is being replaced by a new 5 day course based on the EXIN ITIL Practitioner - Plan and Improve (IPPI) cluster, which features a combination of Availability, Continuity, and Capacity Management. The new course will be available summer 2007. If you are interested in a dedicated offering of this course, please contact your HP Education sales representative.

Course overview

This course offers practical techniques on how you can implement Capacity Management in an organization. It teaches the skills you need to provide the right volumes of capacity to comply with the performance agreed on within SLAs. This 3-day course is 40 percent theory and 60 percent hands-on.

Prerequisites

• Candidates wishing to take the Practitioner Capacity Management examination must hold the ISEB/EXIN ITIL Foundation Certificate for IT Service Management and have practical experience in the field of IT Capacity Management
• It is also advisable that the candidate has a minimum of one year’s experience in at IT Service Management environment

Audience

• IT staff responsible for executing tasks within the Capacity Management process
• Capacity managers who want in depth practical knowledge about the ITIL (IT Infrastructure Library) process Capacity Management
• Business analysts and other ITIL process managers with interest in the Capacity Management process

Ways to save

Course objectives

• Understand best practices in capacity planning and management and be able to relate how these processes contribute to the quality of IT services

Next steps

• ITIL Practitioner Courses
• ITIL Manager in IT Service Management courses: IT Service Support + IT Service Delivery and ITIL Service Manager one day exam preparation

Benefits to you

• Knowing how designing for capacity can improve quality of the services delivered
• Understand and use techniques to ensure that IT capacity is aligned to business objectives
• Be able to analyze capacity related data and act appropriately to identify and prevent capacity and performance related incidents/problems
• Understand the ITIL Capacity Management model and be able to develop, implement and manage IT capacity management processes
• Be able to prepare and distribute capacity plans and reports
• Identifying links to other ITIL processes

Course outline

• Housekeeping & Introductions
• Course Objectives
• Course Format & Contents including exam requirements
• A Brief Refresher on IT Service Management
• Principles of Capacity Management
• Business Capacity Management
• Service Capacity Management
• Resource Capacity Management
• Tools and Techniques
  • The iterative process
  • Demand Management
  • The capacity database
  • Workload Management
  • Application Sizing
  • Modelling
• The Capacity Plan
• Benefits Costs and Possible Problems
• Process Review and Reporting
• Process Planning and Implementation
• Interfaces and Dependencies
• Review mock assignment
• Formal ISEB in-course assignment
• Information about the examination:
  • The exam is offered by ISEB
  • ISEB offers a one hour 25 question, multiple-choice paper based on a case study (provided during the course). The exam accounts for 50% of the overall assessment for the Certificate. In conjunction with the exam students will have to complete an in-course assignment