HP Operations Software for Windows for Operators

Course overview

This 2-day course presents an end-user view of the functionality of HP Operations Software for Windows®, version 7.5. It covers the interaction with both the native console and the web console, and teaches students how to work with the messages that are typically seen. This lecture and lab course provides extensive hands-on experience with both user interfaces.

Prerequisites

• Understanding of Windows at the user level
• Knowledge of other operating systems to be managed is an advantage
• Familiarity with common Windows administration tools, the Control Panel, Task Manager, Performance Monitoring and Networking

Audience

• Customers who will be using HP Operations Software for Windows as end users
• This course also provides an overview of the general user functionality for those interested in its capabilities

Ways to save

Course Objectives

• This course will enable HP Operations Software for Windows operators to rapidly become effective in their use of the functionality provided through the application

Benefits to you

• Handle messages received in the native console and the web console
• Use information provided with the messages to resolve problems
• Understand the service views presented in the consoles
• Execute remote actions, commands and tools using the user interface
• Use tools to extend troubleshooting capabilities in the managed environment
• Work with graphs and reports to obtain effective information from managed nodes in the network
• Gain a basic understanding of how messages are generated

Next Steps

Why education services from HP?

• Focus on job-specific skills
• Hands-on practice
• Customized on-site delivery
• Comprehensive student materials
• State-of-the-art classroom facilities
• Experienced and best-in-the-field HP instructors
• More than 80 training locations worldwide
• Online instructor-led and self-paced training at http://www.hp.com/education

Course outline

HP OpenView Operations for Windows Fundamentals

• Course agenda
• HP Operations Software for Windows
• Management challenge
• Service management
• What does HP Operations Software for Windows do?
• Typical node and message management scenario
• Overview of the two console interfaces

Working with the web console

• Starting up HP Operations Software for Windows
• Navigating the web console
• Status colors
• Managed Nodes
• Reports

The message browser

• How events generate message
• Message properties
• Executing actions
• Using annotations and instructions
• Acknowledging messages
• Filtering the message view
• The status view
• Customizing the console
• Getting help

The native console

• Context sensitive Help
• MMC and the native console
• Message properties
• Handling messages in the native console: actions, annotations, instructions, acknowledging
• Filtering messages
• Reports, graphs and Tools overview
• Introduction to the service map view

The service view

• Navigating the service maps
• Working with root cause and impacted services
• An introduction to status propagation
• Comparing the status view in the web console

Working with tools

• Finding tools in the native console
• Executing tools and obtaining output
• Associating tools with nodes and services

Using reports and graphs

• Viewing reports from the web console and the native console
• Printing reports from both consoles
• Using standard graphs in the native console
• Creating custom graphs

What are these policy things anyway?

• An introduction to policies
• High-level overview of how policies are configured to monitor events
• Deploying a simple policy to see Windows Event Log entries
• Viewing the policy inventory
• Enabling/Disabling and removing policies
• Working with policies in the web console