Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $2,835
CAD $3,240
Special note
This course includes the EXIN IPRC (Practitioner: Change, Configuration, and Release Management) exam. Please ensure you have a copy of your ITIL Foundation certificate available, as HP will be requesting a copy prior to you attending class. Students who have not provided proof of Foundation certification prior to the class start will not be allowed to sit the exam administered at the end of class. An exam only expense will be incurred to take the exam at a later date. Since Foundation certificates can take anywhere from 2-6 weeks to receive after passing the exam, please take this time delay into account when scheduling this Practitioner class. Completion of this course can earn PMI members 32.5 PDU credits.
Course overview
This 5-day course focuses on the implementation and management of the Release and Control processes and functions that are responsible for achieving control and stability within an IT infrastructure and include effective Change and Release Management, based on an effective Configuration Management system. It consists of 4 days of lectures and hands-on activities and one day of exam review with exam. The course will include individual and group assignments required for certification as well as homework.
Prerequisites
ISEB, EXIN or APMG ITIL Foundation Certificate for IT Service Management:
Before taking the Practitioner examination included at the end of the course, the candidate must have attended accredited training (eg. this course) and successfully completed the three required practical assignments which are offered during the course.
It is advisable that the candidate has a minimum of one year’s general IT experience and at least one year’s experience with the ITIL processes of Change Management, Configuration Management or Release Management for IT Services, either as a practitioner, supervisor or manager.
Audience
IT professionals responsible Change, Configuration or Release Management processes
ITIL process managers, Change managers and approvers, configuration managers needing in-depth knowledge about ITIL processes.
Employees and managers responsible for executing and managing the tasks for the specific ITIL processes
Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated.
Change and Release Management framework, using Configuration Management as a critical component.
Take and pass the ITIL Practitioner Release and Control (IPRC) Certification exam. This exam consists of the clustered disciplines of Change, Configuration and Release Management.
Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services.
Benefits to you
Set up and manage a configuration management database to improve your organizations IT infrastructure.
Configure coding systems, attributes, and naming conventions and the key concepts that will help you avoid problems.
Effectively manage requests for change to promote company efficiency and flexibility.
Prioritize any necessary changes within an IT model and institute those changes that will have greatest impact on your organization.
Identify links to other ITIL processes to ensure that your organization has an effective change and configuration management function.
Detailed Course outline
The course will cover the typical activities of a practitioner in management of the Change
Management, Release Management and Configuration Management processes and will focus on the following areas:
Managing
Plan the key activities in the Change Management, Release Management and Configuration Management processes.
Plan the exchange of appropriate information relevant to managing the Release and Control processes.
Initiate actions to ensure the key activities in the Release and Control processes meet the agreed objectives set.
Report on the effectiveness and efficiency of the activities in the Release and Control processes.
Organizing
Organize the exchange of appropriate information with other processes.
Provide Change, Release and Configuration Management information to other IT Service Management processes, users and suppliers.
Maintain the procedures of the Release and Control processes.
Maintain the baselines of configurations and status information of Configuration items.
Provide instructions for designing, building and configuring releases.
Give advice on the back-out and test plans for changes and releases.
Plan the implementation of releases.
Monitor the logistics (storage, transport, development and/or delivery, implementation) for releases (whether purchased or developed internally).
Coordinate and monitor changes (including preparing and taking part in Change Advisory Board meetings).
Optimizing
Monitor and optimize the Release and Control processes.
Propose improvements, based on results of monitoring and/or reviews.
Plan and conduct change, release and configuration.
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