This course helps service professionals prepare for HP Service Qualification which is required for warranty labor reimbursements and service partner program entitlements. Access to Service Qualification plans including requirements, exams and training is available from this site: http://www.hp.com/certification/service_qualification.html
Course overview
This instructor-led course provides a wide range of skills and knowledge. It focuses on hands on experience for disassembly and assembly, calibration, usage and troubleshooting tips and tricks.
NOTE: This course does not cover the Digital Sending software in detail. HP offers several self-paced training courses for digital sending on the Learning Center at www.hp.com/go/onlinelearning. Go to available courses and search for COURSE NAME.
LaserJet Fundamentals: MFP Basics 15565
Digital Sender 9200C Service and Support WBT 17893
Digital Sending Software v. 4.0 WBT 20468
In order to receive HP service authorization program benefits, including part discounts and warranty reimbursements, your student ID number must be provided. Please have your student ID number available at sign-in on the first day of class. If you do not have a student ID or do not remember your number, please call 800-544-9976. You must provide your outlet ID (OID) number or have your company PPA update your profile in order to be a ssociated with your company if you are employed by an HP authorized support provider.
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