Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $1,800
CAD $1,980
Special note
Service Qualification:
This course helps service professionals prepare for HP Service Qualification which is required for warranty labor reimbursements and service partner program entitlements. Accredited Platform Specialist (APS) certification is a requirement for Service Qualification and includes completion of exam HP2-T12. This training helps prepare for the exam.
Access to Service Qualification plans including requirements, exams and training is available here
For information on the HP Certified Professional Program, click here.
Course overview
Servicing ProLiant ML/DL Server training focuses on using service information resources, utilities, and diagnostic tools to install, configure, troubleshoot and repair ML/DL products.
The class includes service information resources and how to access them and provides an overview of the Systems Insight Manager and HP Troubleshooting methods. The student will become familiar with the technology, features, component layout, and service considerations for ML/DL hardware as a foundation for the diagnostic process. Lab exercises provide the opportunity to gain valuable hands-on experience with ML/DL products and tools. Activities include server setup, use of utilities, and installing and configuring storage options.
Prerequisites
The prerequisite classes and experience provide critical preparation for the HP ProLiant Server Maintenance exam, number HP2-T12
Before attending this course, you must complete the web-based training:
HP ProLiant Family (course ID 205) (4 hours)
Server Basics (course ID 209) (4 hours) – recommended for those who have not completed CompTIA Server+ training before taking the Servicing HP ProLiant Server course
Instructions for accessing web based courses on the Learning Center
Enter your student ID number and your last name
Click AVAILABLE COURSES
Choose GROUPED BY SUBJECT from the drop down menu
Choose your course from the displayed list
The course information datasheet will provide you with the description of the course and estimated duration of the class
It is important to complete the prerequisites for this course. Failure to complete the prerequisites could result in failure to receive service authorization.
Products Covered
ProLiant ML/DL models
Audience
The course is available to HP partners and customers. It is intended for first and second level support professionals who are responsible for servicing and supporting HP ProLiant ML/DL Server products. This course helps service professionals prepare for HP APS exam HP2-T12.
Course objectives
The goal of Servicing HP ProLiant server products is to ensure a consistent base level of expertise among service engineers certified to troubleshoot, and repair ProLiant server products. This course focuses on providing the knowledge and skills needed to provide these services. To meet this goal, field service engineers should be able to:
Locate and use HP information resources for ProLiant servers
Describe HP Insight Management Agents and how they integrate with other features to facilitate the management of ProLiant servers
Access and be familiar with the features of the Systems Management Homepage
List the components and applications that are required to manage a HP SIM system
Describe the HP SIM architecture
Install and configure the server hardware and options
Use HP SmartStart or manual process to install an operating system
Use the HP Array Configuration Utility and HP Insight Diagnostics. Install and use System Management Homepage and Lights-Out remote management to access a server and event logs
Discuss storage technologies
Explain fault tolerance and redundant technologies that can be implemented to protect data and increase availability
Describe the six-step HP Troubleshooting Methodology
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