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HP Color LaserJet 4730mfp/CM4730mfp/4700 Series Service and Support Training

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At a glance
View schedule & enroll Sorted by: location or date
Course number U8640S
Length 3 days
Delivery method Instructor-led training ( ILT)
Onsite dedicated training ( OST)
Price USD $1,500
CAD $1,800

Special note

Service Qualification:

This course helps service professionals prepare for HP Service Qualification which is required for warranty labor reimbursements and service partner program entitlements. Access to Service Qualification plans including requirements, exams and training is available from this site.


Course overview

The HP Color LaserJet 4730mfp service & support training course is a 3-day service-training course. This course gives service professionals the tools and information necessary to service and support the HP Color LaserJet 4730mfp.

NOTE: This 3-day course gives service professionals the tools and information necessary to service and support the HP Color LaserJet 4730mfp, CM4730mfp, and 4700 series printers.
The topics addressed in class cover information from a user perspective, as well as a support and service perspective covering both hardware and software. Students receive full hands-on hardware training, as well as troubleshooting tips and techniques. Technical data and other valuable support information is also provided.

NOTE: This course does not cover the Digital Sending software in detail. HP offers several self-paced training courses for digital sending on the Learning Center at www.hp.com/go/onlinelearning. After logging in using your Student ID and last name, go to Search Courses and search for COURSE NAME or COURSE NUMBER (see below).
LaserJet Fundamentals: MFP Basics (15565)
Digital Sender 9200C Service and Support WBT (17893)
Digital Sending Software v. 4.0 WBT (20468)

In order to receive HP service authorization program benefits, including part discounts and warranty reimbursements, your student ID number must be provided. Please have your student ID number available at sign-in on the first day of class. If you do not have a student ID or do not remember your number, please call 800-544-9976. You must provide your outlet ID (OID) number or have your company PPA update your profile in order to be associated with your company if you are employed by an HP authorized support provider.

Prerequisites

  • Imaging and Printing Fundamentals Master Course
  • LaserJet Fundamentals Master Course
  • HP Digital Sending Software v. 4.0
  • Embedded HP Jetdirect Print Server Support
  • HP Analog Fax Accessory 300 WBT

Instructions for accessing Web-based courses on the Learning Center

  • Enter your student ID number and your last name
  • Click "Available courses"
  • Choose "Grouped by subject" from the drop down menu
  • Choose your course from the displayed list
  • The course information datasheet will provide you with the description of the course and estimated duration of the class

Audience

  • Support Personnel Participating in HP Support Partner Programs

Ways to save

Course objectives

Upon successful completion of this course, you will be able to:

  • Identify the major components of the product and explain how they operate
  • Perform basic troubleshooting procedures
  • Perform remote resolve troubleshooting for the printer
  • Discuss the service strategy
  • Remove and replace high level field replaceable parts
  • Locate access points to deep level field replaceable parts

Products covered

  • HP Color LaserJet 4700
  • HP Color LaserJet 4730mfps
  • HP Color LaserJet CM4730mfp

U8640Sa.00
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