U3269S Manager's Certificate Service Support Exam
-OR-
U3270S Manager's Certificate Service Delivery Exam
Delivery method
Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $450
CAD $444
Special notes
FAQ. If this is the first time you have taken this exam, you are required to also sit for the Service Support exam (U3269S).
Students must have successfully earned the ITIL Foundations Certification prior to taking the ITIL Service Managers exams.
The exam institute administering this exam has strict registration deadlines. Students must register at least 4 weeks prior to exam date.
Course overview
The Manager's Certificate in IT Service Management is awarded upon passing the in-course assessment and passing the Service Support Exam and the Service Delivery Exam. Each exam is 3 hours long and covers the following:
Analyzing ITSM processes within an organization
Designing organizational structure
Describing IT Service Management processes
Assessing and auditing IT Service Management processes
Implementing change processes
Written reports
Management skills
An in-course assessment is also conducted to test the examinee's management skills.
Prerequisites
Foundation Certificate in IT Service Management
Manager’s course in IT Service Management: Service Support (U8687S) or equivalent
Manager’s course in IT Service Management: Service Delivery (U8688S) or equivalent
ITIL service manager two day exam preparation (U2800aae or H8990S) is highly recommended to prepare for the exam
Audience
Managers and consultants in IT Service Management, especially those who are involved in implementing ITIL or advising on ITIL
Ways to save
Save with the HP Care Pack education service offerings
The Manager's Certificate in IT Service Management is an international certificate recognized by the CCTA (Central Computer and Telecommunications Agency) and the IT Service Management Forum. Attaining a Foundation Certificate validates your knowledge and skills in field of IT Service Management.
After obtaining the Manager's Certificate in IT Service Management, you will be skilled in:
Analyzing an existing organization in order to manage an IT infrastructure
Designing an organization structure in order to manage an IT infrastructure
Defining the IT Service Management processes
Assessing the IT Service Management processes in a given organization
Providing advice about implementing changes
Drawing up written reports and interactive communication
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