The Foundation Certificate in IT Service Management is an international certificate recognized by the CCTA (Central Computer and Telecommunications Agency) and the IT Service Management Forum. Attaining a Foundation Certificate validates your knowledge and skills in field of IT Service Management.
After obtaining the Foundation Certificate in IT Service Management, you will have insight into:
The importance of an IT infrastructure and of IT service for an organization
The process-like approach to business organization
The ITIL management model
Basic terms and concepts of the work processes used to manage an IT infrastructure
Take one or more Intermediate courses to enrich your current job, contribute to your organization's ITIL/ITSM projects, and begin your journey to ITIL Expert certification.
ITIL® is Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries