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Foundation certificate in IT Service Management


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Content starts here
At a glance
View schedule & enroll Sorted by: location or date
Course number U3268S
Length 1 hour
Delivery method Virtual Instructor-Led Training (VILT)
Instructor-led training (ILT)
Onsite dedicated training (OST)
Price USD $250
CAD $222

Course overview

The Foundation Certificate is achieved by passing a 1-hour exam and is administered either at the end of HF421S ITIL® V3 Foundation for IT Service Management (with SM Simulation) or after taking HP's live online instructor-led HF422S ITIL® V3 Foundation for IT Service Management (with Case Study).


One of HF421S ITIL® V3 Foundation for IT Service Management (with SM Simulation), HF422S ITIL® V3 Foundation for IT Service Management (with Case Study).


IT managers and professionals who want to attain the foundation certificate in IT Service Management.

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Benefits to you

  • The Foundation Certificate in IT Service Management is an international certificate recognized by the CCTA (Central Computer and Telecommunications Agency) and the IT Service Management Forum. Attaining a Foundation Certificate validates your knowledge and skills in field of IT Service Management.
  • After obtaining the Foundation Certificate in IT Service Management, you will have insight into:
    • The importance of an IT infrastructure and of IT service for an organization
    • The process-like approach to business organization
    • The ITIL management model
    • Basic terms and concepts of the work processes used to manage an IT infrastructure

Next Steps

Take one or more Intermediate courses to enrich your current job, contribute to your organization's ITIL/ITSM projects, and begin your journey to ITIL Expert certification.

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