Foundation certificate in IT Service Management

Course overview

The Foundation Certificate is achieved by passing a 1-hour exam and is administered either at the end of HF421S ITIL V3 Foundation with HP Race to Results SM Simulation or after taking HP's live online instructor-led HF422S ITIL V3 Foundation with Case Study.

Prerequisites

One of HF421S ITIL V3 Foundation with HP Race to Results SM Simulation, HF422S ITIL V3 Foudnation with Case Study, or H1846S ITIL V2 Foundation.

Audience

IT managers and professionals who want to attain the foundation certificate in IT Service Management.

Ways to save

Benefits to you

• The Foundation Certificate in IT Service Management is an international certificate recognized by the CCTA (Central Computer and Telecommunications Agency) and the IT Service Management Forum. Attaining a Foundation Certificate validates your knowledge and skills in field of IT Service Management.
• After obtaining the Foundation Certificate in IT Service Management, you will have insight into:
• The importance of an IT infrastructure and of IT service for an organization
• The process-like approach to business organization
• The ITIL management model
• Basic terms and concepts of the work processes used to manage an IT infrastructure

Next Steps

HE785S ITIL V3 Foundation Bridge, then an appropriate combination of ITIL V3 Intermediate courses to progress toward ITIL Expert certification.