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Course number HL252S
Length 2 days
Delivery method Instructor-led training (ILT)
Onsite dedicated training (OST)
Price USD $1,239
CAD $1,363
*Courses are supported in the delivery formats above, but are not necessarily scheduled in every delivery format listed. Please click the schedule links at the top of the page to see which delivery formats are currently scheduled.

Course overview

This 2-days course focuses on a stakeholder-based approach in projects and examines what it takes to actively and successfully build and manage relationships with our stakeholders, focusing on identifying and meeting their needs, requirements and priorities. Several key organizational issues around stakeholder management are also examined: power, influence and authority.


  • A comprehensive introductory Project Management course such as Project Management Fundamentals (HC577S)


  • This course is intended for project managers interested in best practices that apply to diverse projects in multiple industries. It is especially suited for people seeking project management certification

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Course objectives

By the end of this course, the student will be able to:
  • Recognize the benefits of using a stakeholder-centric approach in projects
  • Conduct a stakeholder analysis
  • Create a stakeholder management plan
  • Tailor a communication plan to meet the diverse needs of different stakeholder types
  • Manage stakeholder expectations and relationships
  • Create an on-the-job action plan

Certification value

  • Successful completion of this course earns 14 PDUs which may be applied to meet PMI® education requirements. Successful completion of this course earns 16 CPEs

Benefits to you

  • Understand the essential concepts and techniques to Manage the expectations and business relationships with stakeholders

Course outline

Stakeholder Management Overview

  • Identifying project stakeholders
  • The important role of stakeholders
  • A stakeholder-centric approach to projects

Stakeholder Analysis

  • Stakeholder analysis process
  • Stakeholder interests and needs
  • Stakeholder power and interest levels
  • Assessing a stakeholder's impact
  • Stakeholders' expected support
  • Stakeholder analysis matrix

Stakeholder Management Planning

  • Building stakeholder support
  • Gaining stakeholder trust
  • Influence strategies for project stakeholders
  • Stakeholder management plan

Stakeholder Communications

  • The role of communication in stakeholder management
  • Techniques for effective stakeholder communications
  • Produce a tailored communication plan

Stakeholder Expectations & Relationships

  • Implementing a stakeholder-centric model
  • Managing expectations and relationships throughout the project cycle

HL252S - B.00