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APS Service Fundamentals


Education & Training
US & Canada

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Course number HK752S
Length 1 day
Delivery method* Virtual Instructor-Led Training (VILT)
Instructor-led training (ILT)
Onsite dedicated training (OST)
Price USD $800
CAD $880
*Courses are supported in the delivery formats above, but are not necessarily scheduled in every delivery format listed. Please click the schedule links at the top of the page to see which delivery formats are currently scheduled.

Special notes

This course is now replaced by H1L27S course

Course overview

Service Fundamentals is a comprehensive course that describes tools and resources available for service personnel. This training is designed to help service specialists understand service procedures and troubleshooting methodology of HP ProLiant servers.


HP recommends that students have attained the following credentials or levels of experience before taking this course:

  • Industry Standard Architecture and Technology course (HK751AAE)


The Accredited Platform Specialist is expected to be able to return the HP server or its components to their operational state as shipped from the factory. The HP server components must pass POST routines and be made available for software load. The APS certification level is not responsible for the initial software load but is responsible for driver loads/updates and ROM loads/updates. They are also expected to run any HP provided diagnostics for problem identification/isolation including System Insight Manager to view alert conditions and properly identify the affected sub-assembly and perform repair/replacement procedures.

Ways to save

Course objectives

The participants can expect to gain a technical understanding of management and configuration tools for HP ProLiant ML, DL and SL servers. This basic level training covers troubleshooting methodology, basic troubleshooting of ProLiant server components. This training delivers also information on available service resources.

  • Using Service Information Resources
  • Systems Management for a ProLiant Server
  • Accessing and Configuring iLO2
  • Troubleshooting Methodology for a ProLiant Server
  • Removing and Replacing Components

Course outline

Module 1: ProLiant Server Portfolio

  • Objectives
  • HP ProLiant server family
  • HP ProLiant G6 server
  • HP ProLiant G7 server
  • Learning check

Module 2: HP Service Resources

  • Objectives
  • Overview of service resources
  • ProLiant serial and product ID numbers
  • Checking warranties
  • Finding parts information
  • Using service documents
  • Navigating the "Train certify" section of your partner portal
  • Using web-based support resources
  • Contacting telephone support services
  • Learning Check

Module 3: Management of HP ProLiant Server

  • Objectives
  • Basic management tools
  • HP Insight Control
  • HP Systems Insight Manager
  • Integrated Lights-Out technology
  • Learning check

Module 4: Install, Set Up, and Configure Lights-Out Management Products

  • Objectives
  • Install and set up LAN connections
  • iLO hardware installation
  • Accessing the setup
  • Configuring network settings
  • Configuring security settings
  • RBSU security
  • Configuring directory settings
  • Configuring user administration
  • Learning check

Module 5: Troubleshooting Integrated Lights-Out

  • Objectives
  • Supported browsers and client operating systems
  • iLO POST LED indicators
  • Event Log entries
  • Login issues
  • iLO Management Port not accessible by name
  • Cannot access iLO 2 using Telnet
  • Alert and trap problems
  • Directory problems
  • Mouse problems
  • Remote Console problems
  • SSH and Telnet problems
  • Video and monitor problems
  • Virtual Media problems
  • Miscellaneous problems
  • Displaying the current session cookie
  • Testing SSL
  • Resetting iLO 2
  • Learning check

Module 6: HP Troubleshooting for a ProLiant Server

  • Objectives
  • HP troubleshooting methodology
  • Step 1 Collect data (1 of 2)
  • Step 2 Evaluate the data to determine subsystems causing the issue
  • Step 3 Develop an optimized action plan
  • Step 4 Execute the action plan
  • Step 5 Determine whether the problem is solved
  • Step 6 Implement preventive measures
  • Learning check

Module 7: System Memory Troubleshooting )

  • Objectives
  • Memory troubleshooting
  • Memory problem indicators
  • Troubleshooting using HP Insight Diagnostics
  • Troubleshooting flowcharts
  • Memory problems and firmware
  • Learning check

Module 8: Servicing ProLiant Subsystems

  • Objectives
  • Performing prerequisite steps
  • Installing, removing, and replacing components
  • Servicing the ProLiant blade servers
  • Troubleshooting a failed installation
  • Common problem resolution
  • ProLiant server troubleshooting flowcharts
  • c-Class server blade fault indications flowchart
  • Learning check

HK752S a.00

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