The Applied Service Management Workshop (ASMW) provides instruction and guidance for applying ITSM concepts and implementing processes – based on ITIL® best practices – within a customer’s IT organization. The workshop focuses on specific customer goals and objectives, and builds a custom implementation solution, based on industry best practices, for achieving the customer’s goals. The ASMW pairs the customer with an experienced HP ITIL Expert to plan and create a customized roadmap for the implementation of an ITIL-based process or capability within a customer’s
Participants that have just completed ITIL Foundation training course (HF421S or HF422S) or individuals that have previously obtained one or more ITIL certifications
Any IT staff, system and/or network administrators, managers and/or executives who are responsible for the delivery of IT services in an organization and want to learn how to move from theory to practical application for results.