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VMware vSphere: Troubleshooting


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Content starts here
At a glance
View schedule & enroll Sorted by: location or date
Course number HH642S
Length 4 days
Delivery method* Remotely assisted instructional learning ( RAIL)
Instructor-led training ( ILT)
Onsite dedicated training ( OST)
Price USD $3,600
CAD $3,600
*Courses are supported in the delivery formats above, but are not necessarily scheduled in every delivery format listed. Please click the schedule links at the top of the page to see which delivery formats are currently scheduled.

Course overview

This 4-day, lab-intensive course focuses on providing system administrators with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphereT virtual infrastructure. In this course, you will spend most of the time diagnosing and rectifying configuration problems created on VMwareŽ ESXT/ESXi hosts and VMware vCenterT Server systems. This course is 25 percent lecture and 75 percent hands-on labs.


This is an advanced course. Prerequisites include the completion of one of the following:

  • VMware vSphere: Install, Configure, Manage (HL235S),
  • Or VMware vSphere: Fast Track (HK992S)
  • Or VMware vSphere : Optimize and Scale(H1L88S)
  • Equivalent knowledge and administration experience with ESX/ESXi and vCenter Server


System administrators, systems engineers, and help desk personnel who need the knowledge, skills, and abilities to perform advanced troubleshooting of their vSphere deployments.

Course objectives

At the end of the course, you should be able to:
  • Use the VMware vSphere Client and service console commands to configure or diagnose and rectify problems on ESX
  • Use the vSphere Client and the VMware vSphere Management Assistant (vMA) appliance to configure or diagnose and rectify problems on ESX and ESXi hosts
  • Use ESXi technical support mode to diagnose and rectify problems on ESXi
  • Create and use a network sniffer to capture and display virtual switch network traffic
  • Use the vSphere Client and command-line tools to troubleshoot VMware VMotionT, VMware Storage VMotion, VMware High Availability, VMware Distributed Resource Scheduler, and virtual machine power-on problems

Course outline

Course Introduction

ESXi Command-Line Troubleshooting Methods

  • Install and use vMA
  • Learn common VMware vSphere Command-Line Interface commands and syntax
  • Configure ESXi technical support mode and SSH access

ESX, ESXi, and vCenter Server Log Files

  • View ESX, ESXi, and vCenter Server log files
  • Configure a centralized ESX/ESXi log host

Network Troubleshooting

  • Identify and configure vNetwork components
  • Configure and use a network traffic sniffer

Management Troubleshooting

  • Troubleshoot vSphere management components

Storage Troubleshooting

  • View, configure, and diagnose storage access problems
  • Configure iSCSI authentication and digests

VMotion Troubleshooting

  • Troubleshoot VMotion and Storage VMotion errors

VMware HA Cluster Troubleshooting

  • Troubleshoot errors with slot calculations, admission control, and host monitoring

DRS Cluster Troubleshooting

  • Troubleshoot errors with shares, pools, and limits

Virtual Machine Troubleshooting

  • Review power-on requirements
  • Troubleshoot virtual machine power-on failures

Graduation Lab

  • Complete a final multihour, multiproblem troubleshooting exercise

HH642S A.01
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