HH026S (this course), which focuses on knowing ITIL and on tips and techniques for planning, studying, preparing for and taking the exam. This course should be taken shortly after taking U8687S ITIL Manager Service Support and U8688S ITIL Manager Service Delivery
H8990S ITIL Managers Exam Prep: Case Study Analysis, which focuses on analysis of the case study used in the exam. This course should be taken approximately two weeks prior to sitting the exams. HPE synchronizes the delivery of this course with the availability of the case study that students receive approximately 2-3 weeks prior to taking the exams
Public sessions of this course will be delivered remotely using HP's Virtual Classroom, eliminating the need for students to travel. Click here for more information on our RAIL classes.
Course overview
This 2-day course provides the participant with the techniques and study aids necessary to prepare for the ITIL (IT Infrastructure Library) Service Support and the Service Delivery exams (U3269S and U3270S). Participants will leave this session with study aids including a personalized ITIL study prep plan, Service Support and Service Delivery mind maps, and more in order to assist them in passing the Service Delivery and Service Support exam for the ITIL Manager Certification.
Prerequisites
Required
Completion of courses U8687S ITIL Manager Service Support and U8688S ITIL Manager Service Delivery
Strongly Recommended
Study time with the two books ITIL Service Support (ISBN 0-11-330015-8) and ITIL Service Delivery (ISBN 0-11-330017-4)
Audience
ITIL v2 Service Manager candidates studying/preparing for the Service Support (U3269S) and Service Delivery (U3270S) exams.
Ways to save
Save with the HP Care Pack education service offerings
Participants will leave this session with study aids including a personalized ITIL study prep plan, Service Support and Service Delivery mind maps, and more in order to assist them in passing the Service Delivery and Service Support exam for the ITIL Manager Certification. (Note that this course complements the course H8990S, which focuses on analysis of the case study used in the exam.)
Benefits to you
Increased knowledge about the format of the exam
Insight into what the examiner will be looking for when scoring the exam
Greater confidence in applying studying, preparation and test taking techniques
Additional material to compliment the Service Support and Service Delivery books, to intensify focus on being ready for the exam
Mind Maps, handouts and study aids that will allow you to shorten your study time while allowing you to focus on what is important
Increased ability to scope the exam question properly while formatting the answer to increase its point value
Course outline
Day 1
Introduction
Building blocks and how they can be used during the exam
ITIL Theory Review with Q and A
Service Support
Service Delivery
Exam Techniques
How to analyze an exam question
How to format and target exam answers for the most point value.
Assignments - Practice using what you have learned
Day 2
Analyzing exam questions continued.
In class critique (very powerful)
Answers with more point value
Overview of Mind Maps for each ITIL process or Function
Printable version
