The v2 course ITIL Practitioner Agree and Define (HE632S) and ITIL v3 Service Offerings and Agreements (HF427S) have significant overlap. This 4-hour virtual instructor-led course is intended for people who have taken ITIL Practitioner Agree and Define (v2) and would like to extend their knowledge of how IPAD content fits into the context of ITIL v3.
Public sessions of this course will be delivered remotely using HP’s Virtual Classroom, eliminating the need for students to travel. Click here for more information on our RAIL classes.
Key changes to agree and define processes from ITIL v2 to ITIL v3
How those processes fit into the overall IT Service Life Cycle
Benefits to you
Increased understanding of the overall structure of ITIL v3 and its potential contribution to more effective implementation of release and control processes
Learn this material from an ITIL Expert certified instructor
Get answers to questions about how ITIL v3 impacts your ITIL v2 implementation
Course outline
Introduction to Service Management and the Service Lifecycle
Service Management, Services, Functions, Roles and Processes
The Service Life Cycle phase and each one’s contribution to business objectives o Service Utilities and Warranties
The ITSM Life Cycle
Creating a new service - working through the fives stages of the Service Lifecycle
Release, Control and Validation processes and how they differ from V2 IPRC
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