Advanced HP Remote Graphics Software (RGS) Configuration and Troubleshooting

Course overview

The Advanced HP Remote Graphics Software (RGS) Configuration and Troubleshooting course provides an in-depth discussion of RGS configuration options and how those configuration options affect RGS operation. Detailed performance tuning and troubleshooting information is also presented. Hands-on labs and pre-recorded demonstrations re-enforce the material presented.

Prerequisites

• HP Blade PC and Workstation Essentials WBT (HG820AAE)
• Ability to perform basic hp Thin Client setup and configuration tasks
• Ability to perform basic RGS installation, configuration, and connection
• Ability to perform Windows and Linux basic OS tasks
• Demonstrate knowledge of network infrastructure concepts and definitions, standard TCP/IP networking and associated concepts (DNS, DHCP, LAN, WAN)

Audience

• System Architects and Service engineers who will be providing support for HP Remote Graphics Software

Ways to save

Course objectives

• Configure the advanced RGS features and describe how that configuration alters RGS behavior
• Discuss RGS security features and options
• Evaluate the performance factors for an RGS connection and apply any performance tuning measures needed
• Troubleshoot RGS licensing issues
• Troubleshoot graphics issues
• Troubleshoot Remote USB issues
• Troubleshoot Audio issues
• Troubleshoot network issues

Benefits to you

• Practice licensing RGS
• Practice configuring RGS in both Linux and Windows environments
• Practice using RGS troubleshooting tools
• Performance tuning tips
• Troubleshooting guidelines
• Increased knowledge of RGS capabilities

Course outline

Module 1: Licensing

• RGS licenses and hardware platforms
• RGS software assurance
• Release Version Number
• Release Version Date
• RGS license policy
• License selection
• Reading a license file
• RGS Sender Log
• Licensing errors

Module 2: Installation and configuration

• Windows installation
• Installing RGS on Linux
• Configuring RGS using RGS properties

Module 3: RGS connections and video configuration

• Connection overview
• One-to-one connection
• Many-to-one connection
• RGS/RDP interoperability
• Multi-display support
• Video terminology
• RGS video overview
• Sender and receiver screen comparisons
• Image updates
• Codecs
• Changing the default codec
• Other configuration options for RGS connections

Module 4: Advanced RGS features

• Remote audio
• Support of sound recording devices on Windows
• Using Audio
• Remote clipboard
• Remote Display Window toolbar
• Hotkeys

Module 5: Remote USB

• Remote USB overview
• Remote USB configuration options
• Using Remote USB
• Support for USB Isochronous devices
• Supported vs. nonsupported devices
• USB Smartcard readers
• USB Bloomberg keyboards
• USB Access Control List (ACL)
• USB Webcams
• Troubleshooting Remote USB

Module 6: RGS Security features

• RGS security features
• Login methods
• Easy Login

Module 7: RGS Performance

• Overall performance factors
• Performance tuning for all platforms
• Performance measurement tools

Module 8: RGS Troubleshooting

• RGS troubleshooting tools
• Basic troubleshooting overview
• Checking connections
• Checking the network
• Checking the NICs
• Checking graphics
• Troubleshooting audio
• Troubleshooting remote USB
• Webcam issues
• Troubleshooting the Sender
• Troubleshooting RGS when used with other HP software
• Troubleshooting a network connection warning (pink screen)