Remotely assisted instructional learning (
Instructor-led training (
Onsite dedicated training (
USD $2,900 CND $3,190
Credits Toward ITIL Expert
IMPORTANT: Please read the Prerequisites section below. You must have at least 17 ITIL expert credits in order to take the Managing Across the Lifecycle class and exam.
This course includes a 2- hour multiple-choice exam.
For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.
For face-to-face instructor-led sessions: The exam will be administered from 1:30pm - 3:00pm on the afternoon of the last day. Students should arrange their return travel accordingly.
This 5 day course gives participants the skills to support an organization’s service delivery by bridging the service lifecycle stages. The course teaches the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Participants learn how to apply and integrate their ITIL knowledge in the workplace in a tangible way.
Demonstrate 2 to 4 years of professional experience in the ITSM market place.
Hold one or more of the following certificates:
ITIL® V3 Foundation Certificate in IT Service Management
ITIL® V2 - V3 Foundation Bridge Certificate
Have obtained 15 further credits (at least 17 total) from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentation of credits MUST be presented to gain admission to this class and certification level Examination candidates should be aware that at least 28 hours of personal study are required. It is expected that participants will have read the following ITIL Service Management Practices core lifecycle publications
Continual Service Improvement
The target group includes but is not limited to:
Chief information officers
Senior IT managers
IT operations practitioners
IT development practitioners
Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
Individuals seeking the ITIL Expert in IT Service Management certificate, for which this
Individuals seeking progress towards the final Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.