Remotely assisted instructional learning (
Instructor-led training (
Onsite dedicated training (
USD $2,900 CND $3,190
Credits Toward ITIL Expert
IMPORTANT: Please read the Prerequisites section below. You must have at least 17 ITIL expert credits in order to take the Managing Across the Lifecycle class and exam.
This course includes a 2- hour multiple-choice exam.
For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.
For face-to-face instructor-led sessions: The exam will be administered from 1:30pm - 3:00pm on the afternoon of the last day. Students should arrange their return travel accordingly.
This 5-day course gives participants the skills to support an organizationís service delivery by bridging the service lifecycle stages. The course teaches the value of one combined service management practice as opposed to
separate subject areas. ITIL® processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Participants learn how to apply and integrate their ITIL® knowledge in the workplace in a tangible way.
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. Holders of ITIL® Expert Certificate in IT Service Management are also eligible
Complete at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution
Complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list and by reviewing the syllabus and the ITIL® core publications in preparation for the examination
Chief information officers, Senior IT managers, IT managers, Supervisors, IT professionals, IT operations practitioners, IT
Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be
implemented to enhance the quality of IT service provision within an organization
Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite