Remotely assisted instructional learning (
RAIL)
Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $2,100
CAD $2,700
Credits toward ITIL Expert
3
Special notes
This course includes a 90-minute multiple-choice exam.
For RAIL (live online instructor-led) sessions: The course will be in session on all four days (8:30am-4:00pm Central Time for the first three days and 8:30am-Noon on day four). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.
RAIL Students: To register for your exam, click HERE for instructions and to see a list of pre-approved exam locations. Note that the exam is included in the price for this course.
For face-to-face instructor-led sessions: Lecture will be in session on the first three days, and the exam will be administered from 9:30am - 11:00am on the morning of the fourth day. Students should arrange their return travel accordingly.
Course overview
Intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. The course also covers the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application Management, and the use of underpinning tools and technologies.
NOTE: Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.
Prerequisites
Success on the ITIL V3 Foundation exam (HF421S) or ITIL V3 Foundation Bridging exam (HE785S)
Strongly recommended but not required: Prior to class, purchase and review the book ITIL V3 Service Operation, available from the itSMF USA (recommended), Amazon, and other book sellers
Audience
Managers, operational staff, and others involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. The course also covers the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application Management, and the use of underpinning tools and technologies
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