Remotely assisted instructional learning (
Instructor-led training (
Onsite dedicated training (
Credits toward ITIL Expert
A 90-minute multiple-choice exam is included with the cost of the course.
For RAIL (live online instructor-led) sessions: The course will be in session on all three days (8:30am- approximately 5:00pm Central Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher. (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take the exam within a few days of completing the course.
RAIL Students: To register for your exam, click HERE for instructions and to see a list of pre-approved exam locations. Note that the exam is included in the price for this course.
For face-to-face open enrollment (Public) sessions Canada only: Lecture will be in session on the first three days (8:30 am- approximately 5:00pm Local Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take your exam within a few days of completing the course.
For face-to-face dedicated (Private) sessions in US and Canada: Lecture will be in session on the first three days (8:30 am- approximately 5:00pm Local Time), and the exam will be administered from 10:00 am - 11:30am on the morning of the fourth day. Students should arrange their return travel accordingly.
This 3-day course covers the Service Transition component of the ITIL V3 life cycle. Topics include change management, service asset and configuration management, service release and deployment, service validation and testing, performance evaluation, and decision making with the Service Management Knowledge System (SMKS). The course includes a 90-minute multiple-choice exam.
Existing holder of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL V3 Foundation Bridge Certificate.
Candidates should have read the ITIL V3 Service Transition book.
The target group of the ITILŪ Expert Qualification: Service Strategy Certificate is:
Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules
Individuals seeking progress towards the ITIL® Advanced Level Certification for which the ITIL® Expert is a prerequisite
Upon successful completion of this course participants will:
Gain a thorough understanding of the managerial
and supervisory issues regarding IT Service
Strategy processes and activities
Be able to understand the important interfaces
between Service Strategy and the other stages
within the ITIL Service Lifecycle
Be prepared to sit the formal ITIL Service Strategy