ITIL V3 Managers Bridge

USD $2,550
CAD $2,700

Course overview

This 4-day course provides a management-level update on ITIL v3. It covers the components that are new to ITIL v3, and the significant differences between v2 & v3. The course will bridge the gap between the v2 ITIL Manager’s Certificate in ITSM and the v3 ITIL Expert in ITSM. The exam will be administered at 1:00PM the last day of the class. The single examination covers all five phases of the Service Lifecycle and is a 20 question, scenario-based, multiple choice exam. The exam is 1.5 hours in length.

Prerequisites

• Candidates must already hold the Managers Certificate in IT Service Management

Audience

• Holders of an existing Manager’s certificate in IT Service Management, who wish to update their skills and knowledge to ITIL V3, and obtain the ITIL Diploma

Ways to save

Course objectives

Upon successful completion of this course participants will be able to:

• Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle
• Gain the knowledge necessary to prepare for the “ITIL V2 Managers to ITIL V3 Diploma” examination from EXIN, ISEB or APM Group

Next steps

• Advanced Diploma

Benefits to you

• Update your ITSM management-level knowledge to fully reflect the new concepts and all significant changes to ITIL at V3
• Obtain the new ITIL V3 Diploma

Course outline

Service Management as a Practice

The Service Lifecycle

New and Changed Generic Concept and Definitions

New and Changed Processes

Functions

Roles and Organization

Technology and Architecture

Implementation Considerations

Complementary Industry Guidance

ITIL Qualification Scheme

Mock Examinations