Remotely assisted instructional learning (
RAIL)
Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $2,900
CAD $3,190
Credits Toward ITIL Expert
4
Course overview
This 5 day course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services. The core processes of Capacity,
Availability, Information Security, IT Service Continuity and Demand Management are discussed in detail.
Implementation and technology considerations along with the risks and challenges and the factors for success are presented.
Prerequisites
Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
Demonstrate 2 to 4 years of professional experience in the ITSM market place (highly desirable)
It is assumed that participants will have read, in particular, the Service Design publication
Candidates should be aware that at least 12 hours of personal study are required
Audience
IT professionals who require a deep understanding
of Planning, Protection & Optimization processes
and how they may be used to enhance the quality
of IT service support within an organization
IT professionals working with an organization that
has adopted and adapted ITIL® who need to be
informed about and thereafter contribute to an
ongoing service improvement program
Operational staff involved in the activities of the
following processes: Capacity, Availability, IT
Service Continuity, Information Security, Demand
and Risk Management, who wish to enhance their
role-based capabilities
Individuals seeking the ITIL Expert in ITSM for
which this qualification is one of the prerequisite
modules
Ways to save
Save with the HP Care Pack education service offerings
Upon successful completion of this course participants will understand:
The importance of the concept of Service
Management as a Practice
The activities, methods and functions used in each
ITIL® Planning, Protection & Optimization process
as well as the process roles and responsibilities
Capacity and Availability Management as a
capability to realize successful service design
IT Service Continuity Management as a capability
to support overall Business Continuity Management
Information Security Management as part of the
overall Corporate Governance framework
Technology and Implementation Considerations, as
well as the Challenges, Critical Success Factors
and Risks surrounding ITIL® Planning, Protection &
Optimization
Participants will also gain the knowledge necessary to
prepare for the “ITIL® Planning, Protection &
Optimization” examination from EXIN, ISEB or APM
Group. This certificate is worth 4 credits in the ITIL
Version 3 Qualification Scheme.
Next steps
Other ITIL V3 Capability and Life Cycle courses - click here for guidance
Benefits to you
Gain a deep understanding of the Planning,
Protection & Optimization processes and how to
improve them in your organization
Move towards a more tactical way of delivering IT
Services
Understand the different ways in which process
activities can be organized
Understand how the Planning, Protection &
Optimization processes can contribute to improved
service design
Course outline
Service Management as a Practice
Service Design Processes (purpose, goals,
objectives, scope, business value, policies,
principles, concepts, activities, methods,
techniques, triggers, inputs, outputs, interfaces and
metrics)
Capacity Management
Availability Management
IT Service Continuity Management (ITSCM)
Information Security Management
Service Strategy Process (concepts, activities,
interfaces, methods and techniques)
Demand Management
Challenges, Critical Success Factors and Risks
related to each process, plus those associated with
the overall Service Design phase
Planning, Protection & Optimization roles and
responsibilities
Recognize the key roles / functions
responsible for executing each process step
as related to Capacity, Availability, ITSCM
and Information Security Management
processes
Technology and Implementation considerations
and how they contribute to Planning, Protection &
Optimization of IT Service
Generic requirements, evaluation criteria and
good practices for technology
Challenges, Critical Success Factors and Risks
related to implementing practices and
processes
How to plan and implement Service
Management technologies
Revision and Mock Examination
HF430S B.00
ITIL® is Registered Trademark of the Office of Government Commerce in the United Kingdom
and other countries
Printable version
