Remotely assisted instructional learning (
RAIL)
Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $2,900
CAD $3,190
Credits toward ITIL Expert
4
Course overview
This 5 day course provides in-depth coverage of the
processes and tools that support the transition of
services and service components. In scope
processes are Change Management, Release and
Deployment Management, Service Validation and
Testing, Service Asset and Configuration
Management, Request Fulfillment, Service
Evaluation and Knowledge Management.
Implementation and technology considerations are
discussed in depth.
Prerequisites
Demonstrate between 2 and 4 years of professional
experience in the ITSM market place.
Hold one or more of the following certificates:
ITIL® V3 Foundation Certificate in IT Service
Management
ITIL® V2 - V3 Foundation Bridge Certificate
It is assumed that participants will have read the
following ITIL Service Management Practices core
lifecycle publications:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
Examination candidates should be aware that at least
12 hours of personal study are required.
Audience
IT professionals who require a deep understanding of
Release, Control and Validation processes and how
they may be used to enhance the quality of IT service
support within an organization.
Operational staff involved in the activities of the
following processes and/or functions: Change
Management, Release and Deployment Management.
Service Validation and Testing, Service Asset and
Configuration Management, Request Fulfilment, Service
Evaluation and Knowledge Management
Course objective
Upon successful completion of this course participants
will understand:
The importance of the concept of Service
Management as a Practice.
The activities, methods and functions used in each
of the ITIL Release, Control and Validation
processes as well as the process roles and
responsibilities.
How to use Knowledge Management to enhance
ongoing decision support and service delivery
capability
The importance of the Release, Control and
Validation capabilities in realizing successful
service transition.
How the ITIL Release, Control and Validation
processes interacts with other Lifecycle processes
Continual Service Improvement as a consequence
of the ITIL Release, Control and Validation
processes and functions
The technology and implementation
considerations, as well as the challenges, critical
success factors and risks surrounding ITIL Release,
Control and Validation.
Participants will also gain the knowledge necessary to
prepare for the “ITIL Certificate in Release, Control and
Validation” examination from EXIN, ISEB or APM
Group. This certificate is worth 4 credits in the ITIL
Version 3 Qualification Scheme.
Certification Value
On successful completion of this course, the student can
claim 36 education units or PDUs that can be used to
attain or maintain the PMI® PMP® credential.
Benefits to you
Gain a deep understanding of the Release, Control
and Validation processes and how to improve
them in your organization
Understand the different ways in which process
activities can be organized
Understand how the Release, Control and
Validation processes can contribute to improved
service transition
Why education services from HP?
Customized on-site delivery
More than 80 training locations worldwide
Comprehensive student materials
Experienced and best-in-the-field HP instructors
Hands-on practice
Online instructor-led and self-paced training at
http://itresourcecenter.hp.com
Focus on job-specific skills
State-of-the-art classroom facilities
Next steps
Other modular courses covering ITSM Lifecycle stream
or Capability stream leading to the ITIL Expert
Qualification
Detailed course outline
Brief Refresher on IT Service Management
Principles
Service Transition in the Service Lifecycle
Business Value of Service Management
Services Providing Value
Service Utilities and Warranties
Processes
Change Management
Request Fulfillment
Service Asset and Configuration Management
Service Validation and Testing
Release and Deployment Management
Service Evaluation
Knowledge Management
Roles and Responsibilities
Technology and Implementation Considerations
Challenges Related to Implementing RC&V
Planning and Implementing Technologies
The Deming Cycle
ITIL® is Registered Trademark of the Office of Government Commerce in the United Kingdom
and other countries
Printable version
