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ITIL V3 Foundation for IT Service Management – Case study based course
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Content starts here
At a glance
View schedule & enroll Sorted by: location or date
Course number HF422S
Length 3 days
Delivery method Remotely assisted instructional learning ( RAIL)
Instructor-led training ( ILT)
Onsite dedicated training ( OST)
Price USD $1,680

Special notes
  • This course (HF422S) is delivered live online. Students will be provided with an exam voucher and instructions on how to use it to schedule their exam. (HP recommends taking the exam within one week of completing the course.) The cost of the exam is included in the course registration fee. RAIL Students: To register for your exam, click HERE for instructions and to see a list of pre-approved exam locations. Note that the exam is included in the price for this course
  • If you want to take traditional face-to-face training, check out HF421S ITIL V3 Foundation - see the course description here and schedule here

Course overview

This 3-day course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL V3 Foundation Certificate examination.

Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.

Audience
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Ways to save

Course objectives
Upon successful completion of this course participants will be able to:
  • Gain an understanding of the ITIL service lifecycle and its key components
  • Gain the knowledge necessary to prepare for the ITIL V3 Foundation Certificate examination from EXIN, ISEB or APM Group Group

Next steps

Benefits to you
  • Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
  • Understand how IT and the Business can collaborate to improve overall productivity and efficiency
  • Learn to move the reactive relationship between IT and users to a proactive relationship
  • Learn ITSM concepts via a case study and related assignments

Course outline
Service Management as a Practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Continual Service Improvement

ITIL® Qualification Scheme

Revision and Mock examination

HF422S d.00
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