Remotely assisted instructional learning (
RAIL)
Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $1,680
CAD $1,595
Course overview
This 3-day course introduces the fundamentals of IT
Service Management (ITSM) based on the IT
Infrastructure Library (ITIL). It describes the key
concepts, processes, functions and roles of the ITIL
service lifecycle. The course is made up of lectures
and practical assignments, which provide an
interactive learning experience. This results in good
awareness and comprehension of the main aspects
of ITIL. The course prepares attendees for the ITIL®
Foundation Certificate examination.
Prerequisites
Experience and knowledge of IT computing
environments are useful but not essential
Audience
All IT Staff, system and network administrators,
managers and executives who are responsible for the
delivery of IT services in an organization
Ways to save
Save with the HP Care Pack education service offerings
Understand how IT Services create value for the business and the importance of IT Service Management in making this happen
Understand how IT and the Business can collaborate to improve overall productivity and efficiency
See how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part
Discover how to become more proactive
Learn ITSM concepts via a case study and related assignments
Course outline
Service Management as a Practice
Service Operation
Continual Service Improvement
Service Transition
Service Design
Service Strategy
ITIL® Qualification Scheme
Revision and Mock Examination
HF422S E.01
ITIL® is a registered trade mark of the Cabinet Office
