Instructor-led training (
ILT)
Onsite dedicated training (
OST)
Price
USD $1,680
CAD $1,595
Special notes
This course is face-to-face. The exam is administered at 2:30pm on the last day of class (2:00 for Canada sessions). Please make travel plans accordingly. The cost of the exam is included in the course registration fee
If you want training without the travel, check out HF422S ITIL V3 Foundation, our live, online, instructor-led ITIL V3 Foundation course - see the course description here and schedule here
Course overview
This 3-day course introduces the fundamentals of IT
Service Management (ITSM) based on Version 3 of the
IT Infrastructure Library (ITIL). It describes the key
concepts, processes, functions and roles of the ITIL
service lifecycle. The course is made up of lectures and
the exciting, hands-on HP Race to Results Service
Management Simulation, which provides an
interactive learning experience. This results in good
awareness and comprehension of the main aspects of
ITIL. The course prepares attendees for the ITIL V3
Foundation Certificate examination.
Prerequisites
Experience and knowledge of IT computing environments are useful but not essential
Audience
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization
Ways to save
Save with the HP Care Pack education service offerings
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