ITIL^® Foundation for IT Service Management (with Simulation)

This course is intended for onsite dedicated training only.  For Public Open Enrollment scheduled ITIL V3 Foundation Courses please click the following link- ITIL® Foundation for IT Service Management (with Case Study) – (HF422S) Public Schedule

Course overview

This 3-day course introduces the fundamentals of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and the exciting, hands-on HP Race to Results Service Management Simulation, which provides an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL® Foundation Certificate examination.

Prerequisites

Experience and knowledge of IT computing environments are useful but not essential.

Audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Ways to save

Course objectives

Upon successful completion of this course participants will be able to:

• Gain an understanding of the ITIL service lifecycle and its key components
• Gain the knowledge necessary to prepare for the ITIL® Foundation Certificate examination from CSME

Next steps

• Modular courses covering the ITIL Lifecycle stream or Capability stream leading to the ITIL Expert Certificate

Benefits to you

• Understand how IT Services create value for the business and the importance of IT Service Management in making this happen
• Understand how IT and the Business can collaborate to improve overall productivity and efficiency
• See how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part
• Discover how to become more proactive
• Learn ITSM concepts via an exciting and interactive simulation

Detailed Course outline

Service Management as a Practice
Service Operation
Continual Service Improvement
Service Transition
Service Design
Service Strategy
ITIL® Qualification Scheme
Revision and Mock Examination

ITIL® is a registered trade mark of the Cabinet Office