ITIL V3 Foundation for IT Service Management

USD $1,680
CAD $1,610

Special notes

This course is based on ITIL Version 3, which was released on May 30, 2007. Students who desire ITIL Foundation training on ITIL Version 2 should attend H1846S.
The ITIL Version 3 Foundations Certification Exam is administered at the end of the course. Taking the exam is optional.
Please note: The 1 hour ITIL Version 3 Foundation exam typically begins at 2:30 on the last day of class (2:00 for Canada sessions). Please make travel plans accordingly.

Course overview

This 3-day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the IT Service Management Lifecycle. It also provides a set of specialized organizational capabilities for providing value to customers in the form of services.

Prerequisites

• Experience and knowledge of IT computing environments are useful but not essential

Audience

• All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization

Ways to save

Course objectives

Upon successful completion of this course participants will be able to:

• Gain a fundamental understanding of the ITSM lifecycle
• Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from EXIN, ISEB or APM Group

Next steps

• Modular courses covering ITSM Business stream or Capability stream leading to the ITIL Diploma

Benefits to you

• Identify the lifecycle and fundamental processes involved in IT Service Management and how to integrate them into your business’ IT service model
• Understand how IT and the Business can collaborate to improve overall productivity and efficiency
• Learn to move the reactive relationship between IT and users to a proactive relationship
• Learn ITSM concepts via an exciting and interactive simulation

Course outline

• Introduction to IT Service Management
• ITIL introduction

Service Lifecycle

• Introduction of the lifecycle stages

Key Principles, Models and Concepts

• Introduction to key principles, models and concepts

Concepts, Roles and Functions

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Technology and Architecture

• Architecture and technology to manage the IT Services

ITIL® Qualification Scheme

Revision and Mock Examination