Instructor-led training (
Onsite dedicated training (
This 3-day course introduces the fundamentals of IT Service
Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and
roles of the ITIL service lifecycle. The course is made up of lectures and the exciting, hands-on HP Race to Results
Service Management Simulation, which provides an interactive learning experience. This results in good
awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL® Foundation
Experience and knowledge of IT computing
environments are useful but not essential.
All IT Staff, system and network administrators,
managers and executives who are responsible for the
delivery of IT services in an organization.