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ITIL® Service Management Awareness


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At a glance
Course number HF412S
Length 1 days
Delivery method Remotely assisted instructional learning ( RAIL)
Onsite dedicated training ( OST)
Price USD $279
CAD $297
How to order To order or find out more information, please call our Customer Registration Center (CRC) in the US at 800-472-5277 (800-HPCLASS) or in Canada at 800-563-5089.
You can also submit a query online.

Course overview

This 1-day course provides an introduction to IT Service Management. The Service Management Awareness Seminar provides a general overview of the IT Service Management (ITSM) lifecycle based on the IT Infrastructure Library (ITIL). Service Management disciplines, the benefits and justification for implementing Service Management in an organization, will be the focus of class discussion. This course is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction and understanding of the benefits to be gained from implementing Service Management.


  • Basic IT knowledge would be helpful but not essential


  • The seminar is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff
  • The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management

Ways to save

Course objectives

  • The IT Service Management Awareness seminar is an ideal opportunity for staff and managers of all levels who need to have a high-level understanding of the ITSM lifecycle

Next steps

  • ITIL® Foundation for IT Service Management (with SM Simulation) (HF421S)

Benefits to you

  • Gain a basic understanding and benefits of ITIL, IT Service Management to your business and IT organization
  • Gain buy-in and support from all levels of staff via a highly interactive and exciting simulation
  • Gain the necessary knowledge to make better decisions

Course outline

Course Introduction

Introduction to ITIL

Service Management as a Practice

Service Lifecycle stages

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Technology and Architecture

Learn ITSM concept via an exciting and interactive simulation


  • Summary of lessons learned
  • Where do I go from here?
HF412S C.00

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