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Course overview
This 1-day course provides an introduction to IT Service Management. The Service Management Awareness Seminar provides a general overview of the IT Service Management (ITSM) lifecycle based on the IT Infrastructure Library (ITIL). Service Management disciplines, the benefits and justification for implementing Service Management in an organization, will be the focus of class discussion. This course is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction and understanding of the benefits to be gained from implementing Service Management.
Prerequisites
Basic IT knowledge would be helpful but not essential
Audience
The seminar is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff
The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management
Ways to save
Save with the HP Care Pack education service offerings
The IT Service Management Awareness seminar is an ideal opportunity for staff and managers of all levels who need to have a high-level understanding of the ITSM lifecycle
Next steps
ITIL® Foundation for IT Service Management (with SM Simulation) (HF421S)
Benefits to you
Gain a basic understanding and benefits of ITIL, IT Service Management to your business and IT organization
Gain buy-in and support from all levels of staff via a highly interactive and exciting simulation
Gain the necessary knowledge to make better decisions
Course outline
Course Introduction
Introduction to ITIL
Service Management as a Practice
Service Lifecycle stages
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Technology and Architecture
Learn ITSM concept via an exciting and interactive simulation
Conclusion
Summary of lessons learned
Where do I go from here?
HF412S C.00
ITIL® is a registered trade mark of the Cabinet Office
