Instructor-led training (
Remotely assisted instructional learning (
Onsite dedicated training (
How to order
To order or find out more information, please call our Customer Registration Center (CRC) in the US at 800-472-5277 (800-HPCLASS) or in Canada at 800-563-5089.
You can also submit a query online.
This 1-day course provides an introduction to IT service management. The course gives a general overview of the ITSM lifecycle based the 2011 Edition of the IT Infrastructure Library (ITIL®). It is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction, and
understanding of the benefits to be gained from implementing service management.
Basic IT knowledge would be helpful but not essential
The course is suitable for relatively large numbers and might be used to engender an initial understanding of IT service management amongst groups of implementation or project staff
The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT service management – the course can be tailored to address any particular concerns