To order or find out more information, please call our Customer Registration Center (CRC) in the US at 800-472-5277 (800-HPCLASS) or in Canada at 800-563-5089.
You can also submit a query online.
This 1-day course provides an introduction to IT Service Management. The Service Management Awareness Seminar provides a general overview of the IT Service Management (ITSM) lifecycle based on the IT Infrastructure Library (ITIL). Service Management disciplines, the benefits and justification for implementing Service Management in an organization, will be the focus of class discussion. This course is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction and understanding of the benefits to be gained from implementing Service Management.
Basic IT knowledge would be helpful but not essential
The seminar is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff
The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management