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Course overview
This 4-hour ITIL (IT Infrastructure Library) overview for executives provides a general overview of the IT Service Management (ITSM) lifecycle based on the IT Infrastructure Library (ITIL), Service Management disciplines, the benefits and justification, and surrounding management issues.
Prerequisites
Basic IT knowledge would be helpful but not essential
Audience
This course is designed to be adaptable to fulfill the needs of two audiences:
IT Executives, Senior IT Managers or Sales Executives who need to have a broad yet focused understanding of ITIL service management, but who do not have the time to devote to longer training sessions
Executives, Senior IT Managers, other IT employees, or involved personnel whose organization is in the process of implementing ITIL and need a broad understanding of the processes, terminology and concepts of ITIL, but who do not have the time or need to devote to longer training sessions
Ways to save
Save with the HP Care Pack education service offerings
The ITIL Executive Overview seminar is an ideal tool for those who want to review the benefits of ITIL and get organizational buy-in or understand the basic concepts and terminology during an ongoing implementation. As a result of the seminar participants should be able to:
Understand how Service Management can facilitate the alignment of IT process to business objectives
Understand the ITIL Service Management model sufficiently to be able to discuss how it fits or could be adapted to their organization
Make high-level go/no-go decisions
Discuss options for next steps
Next steps
ITIL® Foundation for IT service management (HF421S)
Benefits to you
Gain a basic understanding and benefits of ITIL Service Management in only half a day
Gain support from all levels of management
Gain the necessary knowledge to make better decisions
