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Special notes
Elements of this syllabus are subject to change.
Course overview
This 3-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Prerequisites
Before attending this course, students must have:
Experience supporting previous versions of the Windows operating system
Familiarity with an I.T. helpdesk ticketing system
Experience researching online and local knowledge bases
Experience running commands from a command window. For example, DOS command prompt
Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices
Basic TCP/IP knowledge. For example, that you need to have a valid IP address
Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership
Fundamentals of applications. For example, client/server applications (how client communicates with the server)
Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc
In addition, it is recommended, but not required, that students have completed:
Installing, Configuring, and Troubleshooting Windows Vista (MOC 5115) (HE673S)
Configuring Windows Vista Applications and Tools (MOC 5116) (HE674S)
Important: This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Ways to save
Save with the HP Care Pack education service offerings
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