To order or find out more information, please call our Customer Registration Center (CRC) in the US at 800-472-5277 (800-HPCLASS) or in Canada at 800-563-5089.
You can also submit a query online.
Special note
After January 31, 2005, this course will only be available in the US as a dedicated class by special request. This course features the Control-IT Simulation. Check out our H1846S ITIL Foundations course if you are interested in ITIL Foundations training that features our new HP High Performance ITSM Simulation U8623X and leads to ITIL Foundation certification.
Course overview
This course introduces the concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL) model. The business simulation featured throughout the course, gives you a hands-on approach to learning combined with the necessary theoretical knowledge. The 3-day course is 60 percent lecture and 40 percent hands-on.
Prerequisites
Experience managing, or working in an IT department in an enterprise computing environment.
Audience
IT professionals, system and network administrators, and managers and executives who are responsible for the delivery of IT services in an organization.
Ways to save
Save with the HP Care Pack education service offerings.
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