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This course addresses financial budgeting, accounting and charging. It gives you an understanding of where costs come from and how much the IT service delivered costs per service unit. This 2-day course is 75 percent lecture and 25 percent hands-on.
Prerequisites
ITIL foundations (H1846S) or ITIL foundation for IT Service Management with Control IT (H9015X)
Passing performance on the Foundation Certificate in IT service management exam
Experience working with financial management
Audience
IT professionals responsible for executing tasks within the financial areas of IT service management.
ITIL (IT Infrastructure Library) financial managers who want in depth practical knowledge about the financial management ITIL process.
Business analysts and other ITIL process managers with interest in the financial management process.
Ways to save
Save with the HP Care Pack education service offerings.
Learn how to base decisions about the services to be provided on assessments of cost-effectiveness, service by service.
Learn how to make more business-like decisions about IT services and their relevant investments.
Be able to plan and budget with confidence.
Next Steps
ITIL Manager in IT Service Management courses: IT Service Support (H8988X) and IT Service Delivery (H8989X) (or ITIL Service Manager: service support + service delivery (UA573X)), and exam preparation (H8990X or U2800AAE)
Other ITIL Practitioner courses (H6889X through H6891X or UA575S through UA578S)
HP OpenView Service Desk 4.5 administration (H7084S)
Printable version
