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This course offers practical techniques on how you can implement availability management in an organization. It teaches the skills you need to provide reliability, maintainability, and serviceability within an IT department. The course is 75 percent lecture and 25 percent hands-on.
Prerequisites
ITIL foundation for IT Service Management with Control IT (H9015X) or ITIL essentials (H1846S)
Passing performance on the exam for Foundation Certificate in IT service management
Experience working with availability management
Experience in an IT department with computer systems and networks or with business process re-engineering.
Audience
IT professionals responsible for managing and executing the tasks of availability management
Managers and executives who are responsible for the delivery of IT services
Ways to save
Save with the HP Care Pack education service offerings.
At the conclusion of this course, you will be able to:
Describe the importance of the availability management process for the business
Propose an overall IT infrastructure design on the basis of the desired or required availability
Translate the organizations availability requirements into business-cases for the procurement and implementation of any specific equipment or services
Determine whether the performance and availability characteristics of individual IT components or service contracts conform to an organization's requirements
Calculate the availability of a IT service
Specify, carry out and check what needs to be done during the maintenance period
Translate the availability specifications of IT components into quality criteria, which are comprehensible to users and customers
Benefits to you
Maximize company bandwidth.
Identify links to other ITIL processes to ensure that your organization has an effective change management function and the best possible service is given back to the business.
Learn how manage and control malfunctions to help reduce downtime of your network and avoid disaster.
Next Steps
ITIL Manager in IT Service Management courses: IT Service Support (H8988X) and IT Service Delivery (H8989X) (or ITIL Service Manager: service support + service delivery (UA573X)), and exam preparation (H8990X or U2800AAE)
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