HP Operations Software for UNIX (Operators)

Special note

This course is appropriate for operators using the HP OpenView Operations for UNIX (HP Operations Software) product. It is not relevant to those operators using the HP OpenView Operations for Windows (HP Operations Softwarew) product.

Prerequisites

• Fundamentals of the UNIX® system (51434S) or equivalent experience
• Knowledge of Microsoft Windows NT and TCP/IP networking (desirable)
• Hands-on systems operation experience in a networked environment

Audience

• This course is recommended for application or system support personnel, or anyone who needs an overview of the capabilities of the HP Operations Software product

Ways to save

Course objectives

Upon completing this course you will be able to:

• Use the HP Operations Software (Java and Motif) operator interface
• Customize the Java GUI to match your work style Perform basic operational HP Operations Software tasks
• Understand service management using HP Operations Software's Service Navigator

Benefits to you

You will gain the skills needed to:

• Perform basic operational tasks in a heterogeneous systems environment
• Effectively use the HP Operations Software operator interfaces on a daily basis
• Monitor the health of defined services Understand how to troubleshoot and isolate problems in the managed environment

Next Steps

HP Operations Software for UNIX I (Administration) (H4356S)

Course outline

Overview

• Evolution of IT management
• What is expected from IT?
• What is HP Software?
• The HP Software building blocks
• What is HP Operations Software?
• Phases for event processing
• HP Operations Software user roles
• Task orientation
• The HP Operations Software enterprise console
• Message groups and application desktop
• JAVA-based operator GUI
• Manager-agent paradigm
• HP Operations Software advanced features

The Java GUI

• How to start and use the GUI
• Java GUI Main Window
• What do the Colors Mean?
• Menu bar and toolbar buttons
• Customizable Toolbars
• The Shortcut, Object, Workspace, and Browser Panes
• The Message Browser and Message Browser Windows
• The Service Navigator

HP Operations Software operator tasks

• Overview of HP Operations Software operator tasks
• HP Operations Software message concepts
• Problem processing flow
• Problem notification, investigation, and resolution
• Document and close
• A message is received
• Message browser columns
• Getting more information
• Following the instructions
• Executing an operator-initiated action
• Using an application to check processes
• Rechecking the Message
• Writing Annotations
• Acknowledging the Message
• Viewing Filtered Messages
• Other Filter Options
• Saving Filter Settings
• Setting History Browser Filters
• The History Browser
• Getting Help
• How to use applications
• Customized startup
• The broadcast command
• Handling Messages
• Instructions versus Annotations
• Automatic and Operator Initiated Actions
• Trouble ticket system
• External Notification Service
• Message escalation

Using Service Navigator

• Service Management and HP Operations Software
• Service Navigator Concepts
• Service Hierarchy and Operator Responsibilities
• The Service Navigator GUI
• Understanding Propagated Severity
• Message Status in the Service Navigator
• Get Root Cause
• Get Impacted Services
• Service Properties
• Service Specific Actions
• Navigation Panel and Zooming
• Go to Service
• Selecting Multiple Services
• Service Selection Line marking
• Service Position Dragging

Customizing the Java GUI

• Customizing your GUI
• Workspace contents
• Displaying data - graphing types
• Modifying the message browsers
• Adding shortcuts
• Adding a new workspace window
• Changing the GUI appearance
• Tailored set of applications
• Web page integration configuration
• Changing message pop-ups
• Console session settings
• Changing the operator password

HP Operations Software Motif GUI

• The Motif GUI – Overview
• Starting and Stopping HP Operations Software (Motif GUI)
• HP Operations Software Operator Motif Windows
• Getting help and information in HP Operations Software
• Getting information
• Using the message browser
• Changing the Message Browser layout
• Message details
• Using views
• Save and re-use browser settings
• Save and use Settings
• Save/print browser contents
• Review past messages
• Application desktop Window
• The Broadcast command
• Customizing startup