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Enterprise Management Solutions
- What is IT Service Management?
- HP IT Service Management Reference Model Process groups (how we get there)
- HP OpenView Building Block Architecture
Introduction to HP Operations Software
- The basic features of HP Operations Software
- Service Navigator
- HP Reporter Software
- Smart Plug-Ins
- Event Correlation Services Concepts
- HTTPS Agents
- Contrasting the roles of the operator and administrator in HP Operations Software
The HP Operations Software Operator
- Role of the HP Operations Software operator
- The working environment and daily tasks of the HP Operations Software operator
- Features of the HP Operations Software operator GUI
The Java-Based GUI
- Installing and starting the Java-based GUI
- Using the different components of the Java-based GUI to perform operational tasks
- Filtering messages with the Java-based message browser
- Running applications from the Java-based GUI
Using Service Navigator
- Concepts of managing services within HP Operations Software
- How service hierarchies are related to operator responsibilities
- Components of the Service Navigator GUI
- Using the Service Navigator to show root cause and impacted services associated with a problem
HP Operations Software Administrator
- HP Operations Software architecture at a high level
- HP Operations Software administrator windows
- Setting up Message groups
- Setting up Applications and Applications Groups
- Starting and stopping the management server and managed nodes
- Sending messages to operators
- Changing the administrator’s password
Creating Operator Workspaces
- Creating an Operator account using resources from three banks
- Explaining the purpose of a bank
- Registering a node in the node bank
- Performing a simple installation of an agent
- Creating and populating a Node Group
- Creating a Message Group
Additional Workspace Elements
- Configuring the Operator account, along with its responsibilities and applications
- Configuring User Profiles
- Registering nodes for External Events
- Organizing nodes using Node Layout Groups
- Providing alternative organizations of nodes for presentation purposes
- Informing Operators whose configuration has changed
Creating New Desktop Applications
- Organizing applications into Application Groups
- Creating new Applications
- Distinguishing between HP Software Applications and HP Software Services
Overview of System and Application Monitoring
- Message source types
- Using a template
- Basic template configuration steps
- Manage template groups and multiple templates
Monitoring Log Files
- Log file monitoring
- Creating a log file template
- Template configuration
- Log file Encapsultor process flow
- Define source and defaults
Discriminating Between Log Messages
- Creating conditions to distinguish lines in a log file
- Generating messages with differing attributes, based on the incoming msg_text
- Specifying lines to be ignored in a log file
- Testing the use of the conditions
Pattern matching
- Using pattern matching rules and expressions in conditions to extract patterns into variables, which can then be used in message text and actions
- Testing pattern matching and variable substitution using opcpat
Configuring message action
- Configuring automatic and operator-initiated actions
- Configuring predefined instructions or dynamic instructions for the operator
- Configuring a notification service
- Configuring a link to a trouble ticket system
- Configuring a physical console link to a system managed by HP Operations Software
More on Message Configuration
- Configuring binary logfiles
- Describing uses of logfile discovery
- Creating and Viewing Custom Message Attributes
- Describing a mechanism for dealing with overlapping templates
- Enabling and disabling templates on a managed node
SNMP Trap Interceptor
- Configuring and distributing an SNMP Trap template
- How HP Operations Software processes SNMP Traps after they arrive on a management server
- The distributed event interception models, and how to avoid duplicate messages when using them
Threshold monitoring
- The different types of monitoring
- Configuring and distributing a Threshold Monitoring template
- How message generation works with the different monitoring types
- Using the opcmon command, along with its parameters and options
Embedded performance component
- The HP Operations Software Embedded Performance Component and the HP Performance Agent Software
- The basic architecture of the Performance Component
- Configuring thresholds for Performance Component metrics
Scheduled actions template
- Configuring and distributing scheduled action templates
- The purpose and properties of the templates
Node configuration
- Managing nodes
- HTTPS vs. DCE communication
- Basic agent installation
- The HP Software core ID
- HP Operations Software self-monitoring
- Managing DHCP nodes
HP Operations Software Backup
- The two types of backup
- Performing offline and online backups
- Integrating HP Operations Software backup with Network Node Manager
Basic HP Operations Software Troubleshooting
- Possible trouble areas
- File system structures
- Management server log files
- Troubleshooting process and scenarios
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