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At a glance
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Course number H4264S
Length 5 days
Delivery method* Remotely assisted instructional learning (RAIL)
Instructor-led training (ILT)
Onsite dedicated training (OST)
Price USD $3,500
CAD $3,850
*Courses are supported in the delivery formats above, but are not necessarily scheduled in every delivery format listed. Please click the schedule links at the top of the page to see which delivery formats are currently scheduled.

Special note

New 5 day version!


Course overview

This course examines some of the problems that can negatively impact productivity in HP-UX system and network operations. It presents some of the tools and procedures that can be used to find the causes of problems and fix them. The 5-day course is 55 percent lecture and 45 percent hands-on labs using cell-based HP Integrity servers.


Audience

Experienced HP-UX system administrators


Prerequisites

  • HP-UX system and network administration I (H3064S) and HP-UX system and network administration II (H3065S) or
  • HP-UX System and network administration for experienced UNIX® system administrators (H5875S) or
  • Equivalent experience
  • The course includes nPar and vPar troubleshooting, so attendance of HP-UX Partition Management (U5075S or HG770S) is recommended

Ways to save

Benefits to you

  • Learn the techniques needed to recover your "dead" system
  • Understand file system check and recovery options to restore lost data
  • Anticipate problems and minimize network downtime by using basic diagnostics tools
  • Ensure your network is operating properly by checking NFS and DNS functionality
  • Keep your system current by managing software patches

Course Objectives

  • Use the Management Processor for troubleshooting
  • Troubleshoot EFI problems
  • Recover a non-bootable HP Integrity system or partition
  • Recover a non-bootable HP 9000 system or partition
  • Work through file system recovery options
  • Troubleshoot an 11i v3 kernel
  • Troubleshoot a kernel crash dump
  • Troubleshoot process problems
  • Troubleshoot patch problems
  • Troubleshoot storage problems
  • Troubleshoot network, NFS, and DNS problems

Next Steps

  • HP-UX Logical Volume Manager (LVM) (H6285S)
  • Inside HP-UX (H5081S)
  • HP-UX Performance and Tuning (H4262S)
  • HP-UX Partition Management (U5075S or HG770S)

Course outline

Troubleshooting Resources

  • Manuals, web sites, and newsgroups
  • Log files
  • Key configuration files
  • System Fault Management and EVWEB

Troubleshooting with the Management Processor

  • Describe the main functions of the Management Processor
  • Understand the features of iLO2 SMASH
  • Use the virtual front panel to determine partition status
  • Display configuration information and various complex component statuses
  • Use the MP console log and system log to diagnose problems

Troubleshooting EFI and BCH

  • Explain the impact of Partitioning on the pre-boot environment
  • Use EFI commands to manage boot media
  • Use the EFI ftp client to recover missing boot loader

Troubleshooting HP Integrity System Boot

  • Describe the structures on an HP Integrity LVM boot disk
  • Recover from potential boot failures (boot from alternate disk, kernel, single-user mode, LVM maintenance, tunable maintenance)
  • Troubleshoot vPar boot issues
  • Boot the HP-UX recovery shell from media and Ignite server
  • Boot the Offline Diagnostic Executive from the HPSP and Diagnostics CD

Troubleshooting HP 9000 System Boot

  • Describe HP9000 system startup
  • Describe the HP9000 boot disk structure
  • Describe potential HP9000 boot failures
  • Recognise the differences between HP9000 and HP Integrity vPars
  • Use the recovery shell to recover from boot issues

Troubleshooting File Systems

  • State the purpose and describe the functionality of fsck
  • Perform a log replay and full fsck on a VxFS file system
  • Use fsadm to defragment a VxFS file system
  • Use fsdb to view file system information

Troubleshooting the Kernel

  • Describe the major steps in

    Troubleshooting the kernel

  • View kernel changes via SMH and kclog
  • Use kernel alarms to monitor kernel tunables
  • Boot from an alternate kernel
  • Boot to tunable maintenance mode
  • Use boot-time overrides for kernel tunable values
  • Configure dump devices
  • Understand the basics of kernel debugging

Troubleshooting Process Problems

  • Define a process
  • Display a user's process hierarchy
  • Use the kill command
  • Identify and clear zombie processes
  • Troubleshoot CPU-intensive processes
  • Manage user space application core files using coreadm

Troubleshooting Patch Problems

  • Explain patch management strategies
  • Manage HP-UX patches
  • Describe the patch rollback procedure
  • Use the cleanup, show_patches and check_patches commands
  • Use the Software Assistant to manage patches
  • Recover from a corrupt Installed Products Database
  • Use the SD-UX logfiles to troubleshoot patch problems

Troubleshooting Storage

  • Use HP-UX 11i hardware addresses to understand storage connectivity
  • Use HP-UX 11i storage-related commands to troubleshoot storage issues

Troubleshooting Network Problems: Part I

  • Relate the OSI 7-Layer Model to network addressing, display, and test command output
  • Identify and resolve LAN card configuration problems
  • Identify and resolve subnetting problems
  • Identify and resolve routing problems
  • Perform a network trace using Wireshark
  • Display and modify tunable network parameters with ndd

Troubleshooting Network Problems: Part II

  • Recognize the major differences between NFS v3 and NFS v4
  • Resolve common NFS issues
  • Explain DNS server configuration files and setup issues

H4264S e.00

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