
Fig. Random spots.2
As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.
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Description
All pages scanned from the flatbed glass
print with random spots. Every page has spots in the same place.
Most likely causes
- The flatbed glass
has contamination on it.
Troubleshooting and suggestions
- If the copy of the test page shows random spots as illustrated above, clean the flatbed glass
. Show me how. - Open the scanner lid and use the flatbed glass
to make another copy of a white test page. Show me how. - Repeat step 1 and 2 above.
- If after repeating step 1 and 2 above, the issue is still not resolved, Contact HP.
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Please let HP know if this helped you to resolve your issue, and help HP improve service.
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