Yellow Print Cartridge Swap Procedure for White Vertical Line(s) or Band(s) Issue

HP LaserJet Enterprise CP5525

Color Definition:    Magenta:    Yellow:

  1. Print a copy of this web page and walk over to the printer you are troubleshooting.
  2. Enter Diagnostics Mode to disable the cartridge check function. Show me how.
  3. Swap the yellow print cartridge Picture of the printer cartridge. with the magenta (pink) print cartridge Picture of the magenta printer cartridge.. Show me how.
  4. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  5. Print another set of PQ troubleshooting pages. Show me how.
  6. Look at the center of left margin of the test pages No. 1 and No. 4.
    Confirm that test page No. 1 is now half magenta half blue, and test page No. 4 is now yellow.
    If this is not true, then you may have swapped the wrong cartridges. Repeat Step 3, the cartridge swap procedure.
  7. As illustrated below, if the white vertical line(s) now appear(s) on the yellow test page, replace the yellow print cartridge with a new yellow print cartridge. Show me how.

    Otherwise, Contact HP.

  8. Return the yellow print cartridge to the yellow print cartridge slot, and the magenta print cartridge to the magenta print cartridge slot. Show me how.
  9. Exit Diagnostic Mode. Show me how.