Magenta Print Cartridge Swap Procedure for Missing Color Issue

HP LaserJet Enterprise CP5525

Color Definition:    Cyan:    Magenta:

  1. Print a copy of this web page and walk over to the printer you are troubleshooting.
  2. Enter Diagnostics Mode to disable the cartridge check function. Show me how.
  3. Swap the magenta (pink) print cartridge Picture of the magenta printer cartridge. with the cyan (blue) print cartridge Picture of the cyan printer cartridge.. Show me how.
  4. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  5. Print another set of PQ troubleshooting pages. Show me how.
  6. Look at the center of left margin of the test pages No. 3 and No. 4.
    Confirm that test page No. 3 is now white, and test page No. 4 is now cyan.
    If this is not true, then you may have swapped the wrong cartridges. Repeat Step 3, the cartridge swap procedure.
  7. As illustrated below, if the background color of the test page No. 3 is not magenta, replace the magenta print cartridge with a new magenta print cartridge. Show me how.

    Otherwise, Contact HP.

  8. Return the magenta print cartridge to the magenta print cartridge slot, and the cyan print cartridge to the cyan print cartridge slot. Show me how.
  9. Exit Diagnostic Mode. Show me how.