White Horizontal Line(s) or Band(s)

HP LaserJet Enterprise CP5525

Color Definition: Magenta:

White horizontal line(s) or band(s)

Fig. Magenta-1.1

As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.

Fig. Magenta-1.1

Fig. Magenta-1.2

Fig. Magenta-1.3

Fig. Magenta-1.4

Fig. Magenta-1.5

Fig. Magenta-1.6

White horizontal line(s) or band(s).

Lint or other foreign object on the scanner glass under the magenta (pink) print cartridge that is blocking the laser. See Fig. Magenta 1.1 - Fig. Magenta 1.3 as examples.
Toner on the scanner glass under the magenta print cartridge that is blocking the laser. See Fig. Magenta 1.4 - Fig. Magenta 1.6 as examples.
A drum or cylinder inside the printer has been scratched around its circumference.
The print cartridge is near the end of its life.

Magenta Print Cartridge

Remove the magenta (pink) print cartridge and then reinsert it. The protective glass cleaner will wipe the scanner glass under the magenta print cartridge. Show me how.
Wait until the printer returns to the Ready state. Note that this will take several minutes.
Print another set of PQ troubleshooting pages. Show me how.
Look at the new set of test pages. If performing Step 1 did not eliminate the issue, perform the magenta print cartridge test procedure for white horizontal line(s) or band(s) issue. Show me how.
If the issue is not resolved, Contact HP.

Order a magenta print cartridge.
Note: It is not necessary to replace the other print cartridges.

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