Missing the Cyan Color

HP LaserJet Enterprise CP5525

Color Definition:    Greenyellow:

missing color

Fig. Greenyellow-8

Description

The background color of the yellow-green test page is missing the green color.

Most likely causes

Troubleshooting and suggestions

  1. Perform the cyan print cartridge Picture of the printer cartridge. test procedure for missing color issue. Show me how.
  2. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  3. Print another set of PQ troubleshooting pages. Show me how.
  4. Look at the new set of test pages. If the issue is not resolved, perform the formatter reseat procedure. Show me how.
  5. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  6. Print another set of PQ troubleshooting pages. Show me how.
  7. Look at the new set of test pages. If the issue is not resolved, Contact HP.

Recommended parts

Order a cyan print cartridge.
Note: It is not necessary to replace the other print cartridges.

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