Vertical Lines Repeating Every 3.0 Inches (76mm) in the green part

HP LaserJet Enterprise CP5525

Color Definition:    Greenyellow:

Vertical lines repeating every 3.0 inches (76 mm)

Fig. Greenyellow-5-2.1

As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.

Fig. Greenyellow-5-2.1

Fig. Greenyellow-5-2.2

Fig. Greenyellow-5-2.3

Description

Pages print with thin vertical lines in the color of blue in the green part. Only one repeating line may be seen, repeating every 3.0 inches (75.5mm).

Most likely causes

  • Most commonly observed shortly after a new cyan (blue) print cartridge Picture of the printer cartridge. has been installed. It might be related to adverse storage conditions.
  • A contaminant has damaged one of the components in the cyan print cartridge.
  • A crack in the fuser Picture of the fuser..

Cyan Print Cartridge


Fuser

Troubleshooting and suggestions

  1. If the issue shown above occurs at first installation. Turn off the printer, wait one minute, and turn it back on. This will rotate the internal cyan print cartridge Picture of the printer cartridge. components from its original position. The 3.0 inches (76 mm) repeating line should disappear after 24-48 hours.
  2. After 48 hours, print and examine a set of PQ troubleshooting pages. Show me how.
  3. If the issue is not resolved or the issue shown above did not occur at first installation, the cyan print cartridge is damaged. Replace the cyan print cartridge with a new cyan print cartridge. Show me how.
  4. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  5. Print and examine another set of PQ troubleshooting pages. Show me how.
  6. If the issue is not resolved, print a fuser cleaning page. Show me how.
  7. Print and examine another set of PQ troubleshooting pages. Show me how.
  8. If the issue is not resolved, take the fuser Picture of the fuser. out of the printer. Show me how.
  9. Check the fuser for contamination.
    CAUTION: The fuser might be hot. Do not touch the fuser other than by the blue handles.
    If contamination is present on the fuser, gently try to remove it. Reinsert the fuser into the printer. Show me how.
  10. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  11. Print and examine another set of PQ troubleshooting pages. Show me how.
  12. If the issue is not resolved, replace the fuser with a new one. If necessary purchase a fuser assembly kit. Then install the new fuser. Show me how.
  13. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  14. Print and examine another set of PQ troubleshooting pages. Show me how.
  15. If the issue is not resolved, Contact HP.

Recommended parts

Order a cyan print cartridge.
Note: It is not necessary to replace the other print cartridges.

Order a fuser kit.

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