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 business support center  >  technical support - HP Color LaserJet CP4005  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet CP4005

Horizontal lines repeating every 3.7 inches (94 mm)
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TOP - leading edge of paper as it exits printer More information on the orientation of the paper. Clicking this icon will open a new window.
Fig. Yellow-2.1

As shown below, the issue may vary in location and appearance. Click the sample image below to see a larger version of it.

sample1
Fig. Yellow-2.1
sample2
Fig. Yellow-2.2
sample3
Fig. Yellow-2.3
 
Description
Thin horizontal lines in the color of the new print cartridge. Only one repeating line may be seen, repeating every 3.7 inches (94 mm).

 Most likely causes
  • Most commonly observed shortly after a new print cartridge Picture of the printer cartridge. Clicking this icon will open a new window. has been installed. During shipment or storage, internal print cartridge components contact one another and may be damaged.
  • The print cartridge is near the end of its life.
 Troubleshooting and suggestions
  1. Turn off the printer, wait one minute, and turn it back on. This will rotate the internal print cartridge components from their original position. The 3.7 inch (94 mm) repeating line should disappear after 72 hours.
  2. After 72 hours, print another set of PQ troubleshooting pages. Show me how.
  3. Look at the new set of test pages. If the issue is not resolved, contact HP.
 Recommended parts
None. The issue should be resolved by performing the troubleshooting procedure.

 

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