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business support center  >  technical support -HP Color LaserJet 3800  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet 3800

Issues on the black PQ Troubleshooting Test Page
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Click the sample image below that best matches the issue on the PQ troubleshooting test page.
What do the terms below (horizontal, vertical, and other) mean?
Horizontal lines, streaks, or bands:
unwanted lines, streaks, or bands oriented horizontally across the page

Horizontal lines repeating every 1.1 inches (27 mm) Horizontal lines repeating about every 3.0 inches (76 or 77 mm) Broad fuzzy horizontal bands repeating every 1.1 inches (27 mm)
Fig. Black-1 Fig. Black-2 Fig. Black-3
Horizontal lines repeating every 1.1 inches (27 mm) Horizontal lines repeating about every 3.0 inches (76 or 77 mm) Broad fuzzy horizontal bands repeating every 1.1 inches (27 mm)

Vertical lines, streaks, bands, or marks:
unwanted lines, streaks, bands, or marks oriented vertically down the page

White vertical line(s) or band(s) Vertical lines or line segments White marks repeating vertically every 3.0 inches (76 mm)
Fig. Black-4 Fig. Black-5 Fig. Black-6
White vertical lines or bands Vertical lines or line segments White marks repeating vertically every 3.0 inches (76 mm)

Other issues

Missing color Creased paper
Fig. Black-7 Fig. Black-8
Missing color Creased paper

Click here for other issues repeating at various intervals.

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