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HP Exstream: Support

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Fastest Way to Access HP Exstream Support


Worldwide
Enter your case through Software Support Online  

  • If you don’t have an HP passport (required for support access)
  • If you have an HP Passport with an SAID
  • Support Resources


    Additional Resources
  • Enterprise Software Support Offerings
  • HP Exstream Dialogue Version 4.0 Support Policy Reminder
  • HP Exstream License Redemption Guide
  • HP Exstream Software License Information (SLIs)
  • HP Exstream Support Guide


  • Software Downloads via Software Update Manager (SUM)
  • I do not have an ITRC profile yet
  • Software downloads via our temporary FTP site


    Other ways to contact HP Exstream Support


    North America
    Technical Phone Support    +1 800-633-3600     8:00am-8:00pm
    EST Monday-Friday*
    After dialing the 800 number, you will be presented with a menu system to route your call to our Support specialists.  Please have your Service Agreement ID (SAID) available.

      1.  Select option 2 ‘software support’
      2.  Enter your SAID and then press #
      3.  Immediately press *EXS for direct connection to Support Specialist
        (or use phone tree options)

         *after business hours please enter your issue online via SSO

    Severity 1 Production Down Issues     +1 859-281-7217 (out of office hours)
    After dialing the number, the prompt asks you to leave a message. You can either leave a message or enter your area code, phone number, and the pound key. After pressing the pound key, you will receive
    a busy signal.

    EMEA
    To access Technical Support by phone 24x7:

    Country Contact No.
    Austria +43 (0) 8 1000 2000
    France +33 (0) 825 004 123
    Germany +49 (0) 1 805 332 525
    Ireland +353 1850 924 590
    Italy +39 029 148 3462
    Russia +7 (499) 922 1611
    Spain +34 912 754 999
    Switzerland* +41 (0) 848 800 724
    UK +44 (0) 870 842 2330
    All other countries** +44 (0) 203 027 7238

    * For French and Italian speaking customers residing in Switzerland please call the number for “All other countries”
    ** Languages available in English/German/French/Italian/Spanish/Russian

    APJ
    To access Technical Support by phone 24x7:

    Country Contact No.
    Australia +61 2 8023 8760
    China:
    China Netcom***
    China Telecom***
     
    10800 744 0447
    10800 440 0429
    India 000800 440 1777
    Japan** +81 3 5767 4759
    Korea*** +82 2 3483 7286
    New Zealand +64 9 912 9007
    Singapore +65 6622 1427
    All other countries * +65 6622 1426

    Local language support will only be provided during normal business hours.
    Any out-of-office hour support will be provided in English.
    * Languages available: English/Mandarin/Korean/Japanese
    ** Local business hours for Japan (08:45 ~ 17:30 hrs.)
    *** Local business hours for China and Korea (09:00 ~ 18:00 hrs.)


    Non-Technical Support Related Issues
    For any issues that are non-technical in nature, such as questions regarding licensing, software redemption, or your company SAID, or if you would like to contact HP Exstream support management, please email exstreamca@hp.com

    Contact HP

    For more information concerning any of the products in HP's Enterprise Document Automation portfolio, contact us using the link below.