Support Resources

Additional Resources

Enterprise Software Support Offerings

HP Exstream Dialogue Version 4.0 Support Policy Reminder

HP Exstream License Redemption Guide

HP Exstream Software License Information (SLIs)

HP Exstream Support Guide

Software Downloads via Software Update Manager (SUM)

I do not have an ITRC profile yet

• New User Registration:
• Linking a support contract to my user id (ONLY if I am my company’s unique main user):
• If you are not the main user please contact the main user and ask him to share the access privileges of his linked Service Agreement ID with your User ID.
• I already have an ITRC profile and a linked SAID or shared access privileges

Software downloads via our temporary FTP site

Other ways to contact HP Exstream Support

North America
Technical Phone Support    +1 800-633-3600     8:00am-8:00pm
EST Monday-Friday*
After dialing the 800 number, you will be presented with a menu system to route your call to our Support specialists.  Please have your Service Agreement ID (SAID) available.

1.  Select option 2 ‘software support’
2.  Enter your SAID and then press #
3.  Immediately press *EXS for direct connection to Support Specialist
   (or use phone tree options)

     *after business hours please enter your issue online via SSO

Severity 1 Production Down Issues     +1 859-281-7217 (out of office hours)
After dialing the number, the prompt asks you to leave a message. You can either leave a message or enter your area code, phone number, and the pound key. After pressing the pound key, you will receive
a busy signal.

EMEA
To access Technical Support by phone 24x7:

Country	Contact No.
Austria	+43 (0) 8 1000 2000
France	+33 (0) 825 004 123
Germany	+49 (0) 1 805 332 525
Ireland	+353 1850 924 590
Italy	+39 029 148 3462
Russia	+7 (499) 922 1611
Spain	+34 912 754 999
Switzerland*	+41 (0) 848 800 724
UK	+44 (0) 870 842 2330
All other countries**	+44 (0) 203 027 7238

* For French and Italian speaking customers residing in Switzerland please call the number for “All other countries”
** Languages available in English/German/French/Italian/Spanish/Russian

APJ
To access Technical Support by phone 24x7:

Country	Contact No.
Australia	+61 2 8023 8760
China: China Netcom*** China Telecom***	10800 744 0447 10800 440 0429
India	000800 440 1777
Japan**	+81 3 5767 4759
Korea***	+82 2 3483 7286
New Zealand	+64 9 912 9007
Singapore	+65 6622 1427
All other countries *	+65 6622 1426

Local language support will only be provided during normal business hours.
Any out-of-office hour support will be provided in English.
* Languages available: English/Mandarin/Korean/Japanese
** Local business hours for Japan (08:45 ~ 17:30 hrs.)
*** Local business hours for China and Korea (09:00 ~ 18:00 hrs.)

Non-Technical Support Related Issues
For any issues that are non-technical in nature, such as questions regarding licensing, software redemption, or your company SAID, or if you would like to contact HP Exstream support management, please email exstreamca@hp.com.