The rapidly advancing smart grid technology offers many enhancements for utility providers, but perhaps one of the most fundamental changes will be how utilities and consumers interact with each other. Utility providers will need to develop a strategy for managing and successfully utilizing the massive amounts of real-time data they receive to produce smart customer communications.

HP Exstream can help develop the framework for smart customer communications. As a fully integrated software platform for creating, managing and delivering all communications across the enterprise, HP Exstream allows utilities to provide convenient, timely and understandable ways of delivering the intelligence from the smart meters and related systems to the customers, so that they can make informed choices about energy consumption and ultimately drive customer behavior.

Four out of the top ten utility companies* use HP Exstream software to streamline customer communications and billing processes—all while cutting costs and automating regulatory compliance. From letters and proposals created interactively by front office employees, to personalized text, email and web self-service documents generated in real time, to fully customized residential bills and complex commercial and industrial (C&I) statements produced in high volumes, HP Exstream helps utility companies reduce document development and production costs by as much as 80 percent, go-to-market with critical communications up to 85 percent faster, and deliver clearer, more relevant communications that improve customer satisfaction.

* Fortune 500 Rankings May 4, 2009