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Recognized by Celent as the leading provider of document management solutions for the insurance industry*, HP is helping insurance carriers become more flexible and more customer-focused. Property & Casualty and Life & Annuity companies, including seven of the top 10 Fortune 500 insurers**, are using HP Exstream to efficiently create, manage, and generate important policyholder communications, including quotes, policies, correspondence, and statements.
HP Exstream is a fully integrated software solution that allows you to achieve straight-through back-office processing for high-volume and on-demand communications while enabling interactive correspondence for the front office. HP Exstream is unmatched in its ability to let you quickly and easily create any type of customized communication, regardless of document type, variable content, or delivery channel. This means you can eliminate siloed document creation systems, allowing you to significantly reduce costs and ensure consistent policyholder communications. And no other document automation solution offers as much flexibility when it comes to integrating with existing IT environments, including service-oriented architectures. Our software lets you directly access and process multiple data sources of almost any type, structured or unstructured, as well as link to legacy systems, web services, and third party applications like CRM and ECM.
HP Exstream’s intuitive role-based design environment supports collaboration from all lines of business to create personalized, relevant policyholder and agent communications of all types. And its automated compliance support, enterprise approval workflow, and component library for automatically replicating changes across all documents help insurers reduce document development and production costs by as much as 80 percent, create critical customer communications up to 85 percent faster, and deliver clearer, more relevant communications to help acquire, retain, and grow customer relationships.
* Celent’s insurance software deal trends 2005-2010
** Fortune magazine, May, 2009
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HP Insurance Policy Accelerator Video
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Download HP Exstream Interactive Correspondence Solutions for Claims
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Download HP Exstream for Insurance brochure
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Download HP Exstream Correspondence solutions for property and casualty insurance
carriers brochure
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Download HP Exstream Correspondence solutions for life and annuity
insurance carriers
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Download HP Exstream Enterprise document automation for healthcare payers
There are many benefits that HP's Enterprise customer communications management brings to the insurance industry. Click on any of the links below to learn more.
Featured HP Exstream Insurance industry case studies. For a complete list of HP Exstream case studies,
click here.
Key Insurance customers
- AIG
- American Equity Investments
- American Family
- Grange Insurance
- Great American Insurance Group
- Guardian Life Insurance
- Kaiser Permanente
- Kentucky Farm Bureau
- Prudential Retirement
- SHPS
- State Auto Group
- Unum
HP Exstream Insurance industry sample applications:
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When customers enroll in new insurance plans, you can demonstrate your appreciation of their business and begin building loyalty by delivering timely, personalized new member booklets that help policyholders make the most of benefits and services. Campaign management and tracking ensure your customers receive only the information that matters most to them. And dynamic import of images and text from corporate electronic warehouses makes it easy to incorporate standard language that complies with regulatory requirements.
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Annuity statements provide important, but often confusing information reflecting customers’ contract activity during a particular reporting period. HP Exstream’s advanced tables and dynamic charting capabilities make it easier to clarify performance with virtually any type of data-driven variable chart, such as pie, line or bar charts and compelling graphs and illustrations.
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Using HP Exstream to create a web-based interactive Pitch Book system to produce customized retirement plan presentations for prospects of all sizes, The Principal reduced total document preparation time for these tools from several hours to 20 minutes and creates a fully customized pitch book with a 75 percent reduction in total cost.
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Using HP Exstream to create a web-based interactive Pitch Book system to produce customized retirement plan presentations for prospects of all sizes, The Principal reduced total document preparation time for these tools from several hours to 20 minutes and creates a fully customized pitch book with a 75 percent reduction in total cost.
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Creating complex, customized policies with both dynamic and static content that complies with multiple regulatory requirements for each state can be a significant challenge for insurers. HP Exstream’s automated compliance support, enterprise approval workflow, component library for automatically replicating changes across all documents, and other capabilities help insurers streamline the policy process.
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Increase revenue and retention
- Easily create, manage, track, and link personalized, targeted marketing campaigns to up-sell and cross-sell products
- Enhance relationships with high-growth, high-net-worth Private Client Group customers by creating premium quality communications
- Create customized presentations, quotes, and proposals, faster than any other solution, to improve new business sales
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Improve the customer experience
- Create more compelling communications that policyholders are more likely to read, that reinforce your brand, and reaffirm their buying decision
- Produce high-volume, clearer communications that are easier to read, contain only relevant content, and use color and charts to clarify information at the “point of need,” reducing the number of expensive customer inquiries
- Effectively communicate with policyholders and agents in their preferred language and medium (printed or electronic)
- Generate intelligent, interactive communications that connect with the customer in real time
- Dynamically import existing images and content, saving application development time and ensuring the most current data is referenced
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Reduce costs
- Efficiently generate high-volume output utilizing HP Exstream’s householding, sorting and bundling, application consolidation, barcoding, and inserter control for significant postal savings
- Automate time-consuming manual tasks into straight-through-processing (STP), eliminating unnecessary steps and streamlining processes
- Replace legacy systems with a single platform, eliminating siloed or fragmented systems
- Reduce integration effort by embracing SOA and XML, allowing organizations to capitalize on the investments already made in this architecture
- Eliminate and reduce regulatory fines and penalties by automatically including appropriate content into customer documents based on effective dates and jurisdictions, ensuring compliance and managing the approval process with unprecedented control and efficiency
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Increase collaboration
- Increase stakeholder involvement by allowing them to easily and independently create and manage communications across the extended enterprise
- Improve productivity and gain greater control and consistency over document design standards through HP Exstream’s robust design database, which lets you store and reuse commonly used content across all enterprise document applications
- Speed time to market through more efficient collaboration between content contributors, whether they work in-house or remotely
- Leverage HP Exstream’s role-based Windows design interface so different users can manage different aspects of the workflow process, such as design, versioning, message creation, business rules, and output controls
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© 2009 Hewlett-Packard Development Company, L.P.
