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HP Exstream Solutions for Healthcare

From personalized welcome kits and statements to online enrollment
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What do five of the top 10 healthcare payers* have in common? They all use HP Exstream’s enterprise document automation software to communicate more efficiently and effectively with their stakeholders. Whether you are a healthcare payer, TPA, or healthcare provider, HP Exstream can help you gain control over the design, creation, and output of all types of communications across your organization.

HP Exstream is unmatched in its ability to let you quickly and easily create any type of customized communication, regardless of document type, variable content, or delivery channel. This means you can eliminate siloed document creation systems, allowing you to significantly reduce costs and ensure consistent customer communications. And no other document automation solution offers as much flexibility when it comes to integrating with existing IT environments, including service-oriented architectures. The software lets you directly access and process multiple data sources of almost any type, structured or unstructured, as well as link to legacy systems, web services, and third party applications like CRM and ECM.

Whether running in high-volume, on-demand, or interactive environments, HP Exstream helps the healthcare industry reduce document development and production costs by as much as 80 percent, create critical customer communications up to 85 percent faster, and deliver clearer, more relevant communications to help acquire, retain, and grow customer relationships.

* Fortune 500 2007 rankings

There are many benefits that HP's Enterprise Document Automation software brings to the healthcare industry. Click on any of the links below to learn more.
» Increase revenue and retention - opens simulated dialog
» Improve the customer experience - opens simulated dialog
» Reduce costs - opens simulated dialog
» Increase collaboration - opens simulated dialog
Featured HP Exstream Healthcare industry case studies. For a complete list of HP Exstream case studies, click here.

Healthcare case studies


Key Healthcare customers

  • Excellus Health Plans
  • Humana
  • Kaiser Foundation Health Plan
  • Oxford Health
HP Exstream Healthcare industry sample applications:

Publications


Correspondence

Contact HP

For more information concerning any of the products in HP's Enterprise Document Automation portfolio, contact us using the link below.

Spotlight

» HP Exstream Interactive flash overview
» HP Exstream 7.0 announced
» Play HP Exstream video
» Celent recognizes HP Exstream customers as 2009 Model Carriers and Model Carrier of the Year
» Download HP Exstream Interactive Document Brochure
» HP Exstream for Communications, Media and Entertainment brochure
» HP Exstream SAP TransPromo Communications Processing white paper
» Interactive Documents Get Smarter white paper

HP Exstream User Conference

» HP Exstream Visionary Awards    Application
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Creating complex, customized policies with both dynamic and static content that complies with multiple regulatory requirements for each state can be a significant challenge for insurers. HP Exstream’s automated compliance support, enterprise approval workflow, component library for automatically replicating changes across all documents, and other capabilities help insurers streamline the policy process.
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When customers enroll in new insurance plans, you can demonstrate your appreciation of their business and begin building loyalty by delivering timely, personalized new member booklets that help policyholders make the most of benefits and services. Campaign management and tracking ensure your customers receive only the information that matters most to them. And dynamic import of images and text from corporate electronic warehouses makes it easy to incorporate standard language that complies with regulatory requirements.
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When customers enroll in new insurance plans, you can demonstrate your appreciation of their business and begin building loyalty by delivering timely, personalized new member booklets that help policyholders make the most of benefits and services. Campaign management and tracking ensure your customers receive only the information that matters most to them. And dynamic import of images and text from corporate electronic warehouses makes it easy to incorporate standard language that complies with regulatory requirements.
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Increase revenue and retention

  • Easily create, manage, track, and link personalized, targeted marketing campaigns to up-sell and cross-sell products
  • Create customized quotes, letters, and direct marketing campaigns faster than any other solution, to improve new business sales and retain existing customers
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Improve the customer experience

  • Create more compelling communications that members/patients are more likely to read, that reinforce your brand, and reaffirm their choice of healthcare industries-healthcare or provider
  • Produce high-volume, clearer communications that are easier to read, contain only relevant content, and use color and charts to clarify information at the “point of need,” reducing the number of expensive customer inquiries
  • Effectively communicate with members and providers in their preferred language and medium (printed or electronic)
  • Generate intelligent, interactive communications that connect with the customer in real time
  • Dynamically import existing images and content, saving application development time and ensuring the most current data is referenced
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Reduce costs

  • Efficiently generate high-volume output utilizing HP Exstream’s householding, sorting and bundling, application consolidation, barcoding, and inserter control for significant postal savings
  • Automate time-consuming manual tasks into straight-through-processing (STP), eliminating unnecessary steps and streamlining processes
  • Replace legacy systems with a single platform, eliminating siloed or fragmented systems
  • Reduce integration effort by embracing SOA and XML, allowing organizations to capitalize on the investments already made in this architecture
  • Eliminate and reduce regulatory fines and penalties by automatically including appropriate content into customer documents based on effective dates and jurisdictions, ensuring compliance and managing the approval process with unprecedented control and efficiency
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Increase collaboration

  • Increase stakeholder involvement by allowing them to easily and independently create and manage communications across the extended enterprise
  • Improve productivity and gain greater control and consistency over document design standards through HP Exstream’s robust design database, which lets you store and reuse commonly used content across all enterprise document applications
  • Speed time to market through more efficient collaboration between content contributors, whether they work in-house or remotely
  • Leverage HP Exstream’s role-based Windows design interface so different users can manage different aspects of the workflow process, such as design, versioning, message creation, business rules, and output controls
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